Automotive Receptionist

3 weeks ago

Vancouver, Canada Dueck Auto Group Full time

**About Us**

Since its founding in Vancouver in 1926, Dueck Auto Group has been committed to delivering exceptional quality and customer service. Dueck is grounded in three founding principles: Selection, Value and Trust and these continue to be values that are instilled in all of our employees. We are a family owned and operated company that has a long-standing commitment to supporting the community.

Among our four dealership locations in the Greater Vancouver Area— **Dueck on Marine, Dueck Downtown, Dueck Richmond, and Dueck ISUZU**—we currently employ over 400 hard-working and dedicated individuals. We welcome you to join our growing and energetic team

**Careers with Dueck Offer**:

- Inclusive and supportive company culture and safe work environment
- Highly competitive compensation plans based on experience and performance
- Extended Health and Dental Plan benefits
- Continuous training & professional development with advancement opportunities

**Position Summary**

The **Receptionist** is a customer service individual responsible for managing our front desk operations by performing various administrative tasks and duties. The primary responsibility is to operate our switchboard phone system. The Receptionist is a key role within the organization as he or she is the first point of contact for customers entering or calling the dealership. The Receptionist works with all areas of the business to ensure that customers have an exceptional experience.

**Key Responsibilities**
- Promptly greet all customers in a friendly and professional manner while determining and assisting with their needs
- Efficiently answer and redirect phone calls to the appropriate department or employee by actively listening to customer inquiries
- Answer general inquiries by providing relevant and accurate information to customers both on the phone and in person
- Receive and process payments, as well as record receipts for services and sales departments
- Collect, sort and distribute daily mail, messages, and courier deliveries in a timely manner
- Track walk-in traffic and provide leads to sales team when appropriate
- Manage information and resources by accurately updating corporate databases

**Cultural Skills & Requirements**
- Excellent written and verbal communication skills in order to clearly deliver messages efficiently across all levels of the organization
- Strong organizational skills with the ability to prioritize and multi-task
- Detail-orientated and conscientious work ethic
- Self-driven to work independently with the ability to work effectively and collaboratively in a team environment

**Technical Skills & Requirements**
- 2 years of customer service experience and previous experience as a receptionist or an administrative assistant
- Previous experience operating a switchboard is an asset

**Logistical Requirements**
- Location: TBD
- Schedule **(Full Time: Monday to Friday 8am-4:30pm)**:

- Professional attire required (business casual dress code)

**Join our Team

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