Customer Experience Associate

4 weeks ago


Québec, Quebec, Canada The Toronto-Dominion Bank (Canada) Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for delivering exceptional customer service and contributing to the ongoing improvement of our branch customer experience.

Key Responsibilities:

  • Provide exceptional customer service to every customer interaction, ensuring a positive and memorable experience.
  • Complete a broad range of financial transactions, including deposits, withdrawals, and bill payments, in an accurate and efficient manner.
  • Assist with responding and resolving customer concerns, escalating when necessary.
  • Identify customer needs and determine solutions to customer problems, and open a limited range of products and/or services for customers.
  • Support the achievement of business objectives by supporting advice goals and promoting products, advice, services, and banking capabilities.
  • Understand and apply operating policies and procedures, and contribute to business objectives for Operational Excellence.
  • Escalate non-standard or high-risk transactions/activities as necessary, and support and participate in process improvement opportunities.
  • Ensure necessary due diligence to support the accuracy of all customer transactions/activities, and be knowledgeable of and comply with Bank Code of Conduct.

Requirements:

  • High School diploma and/or 1+ years of relevant experience.
  • Post-Secondary or Undergraduate degree (in a related field) preferred.

About Us:

The Toronto-Dominion Bank (Canada) is one of the world's leading global financial institutions, delivering legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities, and colleagues.

Total Rewards Package:

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Colleague Development:

We are committed to providing the support our colleagues need to thrive both at work and at home. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

Training & Onboarding:

We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Language Requirement:

We invite bilingual and French-only speaking candidates to apply. As individual positions are identified to be filled, a language needs assessment will be conducted at that time to determine whether that position will require knowledge of a language other than French.



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