Customer Experience Associate

1 month ago


Québec, Quebec, Canada The Toronto-Dominion Bank (Canada) Full time

About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for delivering exceptional customer service and ensuring that our clients receive the highest level of support and guidance.

Key Responsibilities

  • Process financial transactions accurately and efficiently
  • Understand and determine customer needs to recommend solutions specific to those needs
  • Respond and resolve customer concerns in a timely and professional manner
  • Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
  • Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
  • Help build a positive, diverse and equitable work environment by promoting team effectiveness and participating in personal performance development

Requirements

  • High School diploma and/or 1+ years of relevant experience
  • Undergraduate degree or equivalent is an asset
  • Strong administration, organizational, planning and time management skills to work in a fast-paced environment
  • Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet
  • A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities
  • A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

About Us

The Toronto-Dominion Bank (Canada) is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world.

Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.



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