Customer Experience Associate

3 weeks ago


Québec, Quebec, Canada EightSix Network Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Senior Customer Experience Associate. As a key member of our branch network, you will be responsible for providing exceptional service to our customers, building strong relationships, and driving sales growth.

Key Responsibilities:

  • Act as a lobby leader, ensuring customers are appropriately triaged and assisted
  • Contribute to branch targets by identifying and fulfilling simple sales opportunities
  • Nurture rich, long-standing relationships with customers
  • Be a technology expert, sharing knowledge and introducing clients to our mobile banking applications

Requirements:

  • Strong customer service skills
  • Ability to work a flexible schedule
  • Previous banking experience is an asset

What We Offer:

  • A rewarding career path with diverse opportunities for professional development
  • A competitive compensation and benefits package
  • The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers

Language Requirements:

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English & French because they will serve English-speaking clientele.



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