Customer Experience Associate

3 weeks ago


Québec, Quebec, Canada The Toronto-Dominion Bank (Canada) Full time

About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for delivering exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.

Key Responsibilities

  • Process financial transactions accurately and efficiently
  • Understand and determine customer needs to recommend solutions
  • Respond and resolve customer concerns in a timely and professional manner
  • Achieve assigned goals and business objectives by promoting banking solutions and completing business processes
  • Connect personally with customers to advise them on banking solutions and processes
  • Help build a positive and inclusive work environment by promoting team effectiveness and participating in personal performance development

Requirements

  • High School diploma and/or 1+ years of relevant experience
  • Strong administration, organizational, planning, and time management skills
  • Hands-on knowledge of using MS Office and internet
  • A go-getter who can exercise initiative and be accurate and detail-oriented
  • A dynamic communicator with established customer experience skills

About Us

The Toronto-Dominion Bank (Canada) is one of the world's leading global financial institutions, delivering legendary customer experiences to over 27 million households and businesses. We are committed to being a leader in customer experience and are innovating to enhance the customer experience and build capabilities to shape the future of banking.

Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.



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