Customer Experience Associate Role
2 weeks ago
We are looking for a highly skilled and passionate Customer Experience Associate to join our team at The Toronto-Dominion Bank (Canada).
About the RoleThis is an exciting opportunity to work with a leading global financial institution, delivering legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world.
Job SummaryAs a Customer Experience Associate, you will be responsible for providing exceptional customer service, processing financial transactions accurately, and promoting banking solutions to meet customers' needs.
Key Responsibilities- Process financial transactions, including deposits, withdrawals, and bill payments, in accordance with standardized operating procedures and industry regulations.
- Understand and determine customer needs to recommend suitable banking solutions, exercising discretion in confidential matters.
- Respond and resolve customers' concerns using standard procedures and escalating non-standard activities as necessary.
- Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
- Connect personally with customers to advise them on banking solutions and processes.
- Help build a positive, diverse, and equitable work environment by promoting team effectiveness and participating in personal performance development.
- Assist the team by respecting coworkers, staying dedicated, and keeping everyone informed about routine activities.
- High School diploma and/or 1+ years of relevant experience.
- Undergraduate degree or equivalent is an asset.
- Strong administration, organizational, planning, and time management skills to work in a fast-paced environment.
- Hands-on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
- A go-getter who can exercise initiative and be accurate and detail-oriented to handle several tasks and changing priorities.
- A dynamic communicator with established customer experience skills who can connect verbally and in writing with different people in a calm, courteous, and effective manner.
The Toronto-Dominion Bank (Canada) is one of the world's leading global financial institutions. We are committed to enriching the lives of our customers, communities, and colleagues. Our vision is to Be the Better Bank, and we strive to deliver legendary customer experiences through innovation and teamwork.
Total Rewards PackageOur Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. This includes a base salary, variable compensation, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.
Benefits- A competitive estimated salary range: $55,000 - $65,000 per year.
- Ongoing training and professional development opportunities.
- A comprehensive health and well-being benefits package.
- A generous paid time off policy.
- Access to exclusive banking benefits and discounts.
Mastery of a language other than French to provide support or interact with employees who require services and support in a language other than French.
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