Technical Infrastructure Support Specialist

4 days ago

Toronto, Ontario, Canada TV2 Consulting Full time
Job Title: Technical Infrastructure Support Specialist

About the Role:
TV2 Consulting is seeking a skilled and experienced Technical Infrastructure Support Specialist to join our team. The ideal candidate will be responsible for providing top-notch support for our production and non-production environments, ensuring seamless operations, monitoring system health, and resolving technical issues.

Key Responsibilities:
- Provide expert-level support for infrastructure configuration, application deployment, database management, and performance monitoring in non-production environments.
- Collaborate with teams to implement the ELF framework for non-production environments.
- Troubleshoot and resolve issues related to non-production environments, including setup, maintenance, and upgrade of systems and applications.
- Develop and deploy application baselines to non-production environments.
- Manage certificate renewals, configure, and maintain CI/CD pipelines.
- Set up and support performance environments (e.g., PT WYN, PT DOR).
- Handle database activities for non-production environments, including installation, maintenance, configuration, and issue resolution.
- Administer tools such as GIT, Artifactory, SonarQube, ETL, UCD, Jenkins, Logstash, ELK, and JMeter.
- Manage onboarding and offboarding of users for non-production environment access.

Production Environment Support:
- Implement the ELF framework for production environments.
- Deploy application baselines to production environments.
- Renew certificates for production environments.
- Update and review MOPs for production deployments.
- Configure and maintain CI/CD pipelines.
- Perform production patching activities for in-scope applications.
- Monitor production systems (e.g., liveliness probes, BM worker nodes, DataGrid, SOSS, POD restarts).
- Conduct database activities for production environments, including schema installation, issue resolution, optimization, and maintenance scripts.
- Administer tools such as GIT, Artifactory, SonarQube, ETL, UCD, Jenkins, MDM server, Logstash, ELK, and JMeter.
- Manage onboarding and offboarding of users for production environment access.

Application Monitoring and AMS Resources:
- Manage traffic diversion during deployments.
- Validate deployment success through sanity checks in OM.
- Perform post-deployment health monitoring and hourly reporting.
- Conduct production patching activities for in-scope applications.
- Use tools like Dynatrace, Grafana, and BAM for production monitoring and alert actions.
- Monitor DB servers, verifying table space, disk space, memory, and processor usage, and issue warnings as needed.
- Report on system health metrics using Dynatrace.

Production Monitoring and Incident Management:
- Diagnose and resolve high-severity incidents (P1 and P2) and track them through to resolution.
- Provide production logs and access to analyze incidents.
- Deliver root cause analysis for critical incidents.
- Repair data issues caused by invalid data or incidents.
- Provide workarounds for critical and high-severity incidents.
- Update system, configuration, or process documentation as necessary.
- Respond to application-related queries and perform data extraction as required.
- Handle ad hoc requests for information, queries, or reports from end users.
- Provide holiday support coverage and monitor critical applications during peak periods.
- Conduct daily health checks for critical applications.

Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience in system support, production monitoring, and application deployment.
- Proficiency in tools such as Dynatrace, Grafana, BAM, Artifactory, Jenkins, and UCD.
- Strong understanding of database management, CI/CD pipelines, and performance monitoring.
- Excellent problem-solving and communication skills.
- Ability to work in a fast-paced environment and handle multiple priorities effectively.

Working Conditions:
- Type of job: Temporary Contractor – 1 year with the possibility to extend
- Work hours: Monday - Friday, 40 hours per week
- Location: Toronto, ON

  • Enterprise IT Infrastructure Specialist

    4 weeks ago

    Toronto, Ontario, Canada Encore Technical Solutions Inc. Full time

    Job OverviewWe are seeking a highly skilled Enterprise IT Infrastructure Specialist to join our team at Encore Technical Solutions Inc. in Toronto, ON.

  • Technical Support Specialist

    20 hours ago

    Toronto, Ontario, Canada Runnymede Healthcare Centre Full time

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team at Runnymede Healthcare Centre. As a key member of our IT department, you will be responsible for maintaining and supporting our technology infrastructure, ensuring seamless operations and exceptional customer service.

  • Technical Support Specialist

    4 weeks ago

    Toronto, Ontario, Canada Zone Placements Full time

    We are seeking a skilled Technical Support Specialist to join our team at Zone Placements. As a key member of our infrastructure services team, you will be responsible for providing exceptional technical support to our clients.Key Responsibilities:Desktop and Server Support: Troubleshoot and resolve issues related to desktops, laptops, and servers, ensuring...

  • IT Infrastructure Specialist

    4 weeks ago

    Toronto, Ontario, Canada Encore Technical Solutions Inc. Full time

    About Encore Technical Solutions Inc.We are a dynamic IT solutions provider based in Toronto, ON, catering to the needs of large financial institutions. Our team is passionate about delivering cutting-edge technology services that drive business growth and efficiency.Salary: $120,000 - $150,000 per yearJob Description:Technical Analyst (Azure, Active...

  • IT Technical Support Specialist

    4 weeks ago

    Toronto, Ontario, Canada Dynpro Canada Inc] Full time

    Dynpro Canada Inc. is seeking an IT Technical Support Specialist to join their team.">Job OverviewThis role involves providing technical support to ensure the smooth operation of our systems and infrastructure. As an IT Technical Support Specialist, you will be responsible for resolving hardware and software issues, troubleshooting problems, and maintaining...

  • Technical Support Specialist IT Infrastructure

    2 weeks ago

    Toronto, Ontario, Canada WZMH Architects Full time

    Job Description:We are seeking a skilled Technical Support Specialist to join our team at WZMH Architects. This role will be responsible for providing exceptional technical support to our staff, ensuring the smooth operation of our computer systems and networks.About the Job:Estimated Salary: $65,000 - $85,000 per year, depending on experience and...

  • Technical Support Specialist

    4 weeks ago

    Toronto, Ontario, Canada MLSE Full time

    We are seeking a highly skilled Technical Support Specialist to join our team at MLSE. In this role, you will be responsible for providing top-notch technical support to our internal clients, ensuring that they have the information they need to succeed.About the RoleThis is a fantastic opportunity to work in the sports and entertainment industry, with a...

  • Senior Infrastructure Engineer

    4 weeks ago

    Toronto, Ontario, Canada Encore Technical Solutions Inc. Full time

    Estimated Salary: $90,000 - $110,000 per yearAbout the RoleWe are seeking an experienced Senior Infrastructure Engineer to join our team at Encore Technical Solutions Inc. as a Technical Field Support Specialist.Job DescriptionThe successful candidate will be responsible for overseeing enterprise directory services and associated server infrastructure,...

  • Network Infrastructure Specialist

    2 months ago

    Toronto, Ontario, Canada Disability Solutions Full time

    Job SummaryThe role of Specialist Network/Telecom is a highly technical position with in-depth subject matter expertise. The role is responsible for ensuring the overall availability, stability, performance, and integrity of CN's network and telecom infrastructure. This includes monitoring, security, and performance improvements, as well as system growth,...

  • A/V Technical Support Specialist

    4 weeks ago

    Toronto, Ontario, Canada CN Tower - Facilities and Engineering Full time

    About the RoleWe are seeking an experienced Audio Visual (A/V) Technical Support Specialist to join our team at the CN Tower in Toronto, Canada.Job DescriptionThe successful candidate will be responsible for maintaining and operating all technical related services throughout the CN Tower, including attractions, audio/visual equipment, and security systems....

  • Cloud Infrastructure Specialist

    4 weeks ago

    Toronto, Ontario, Canada S.i. Systems Full time

    S.i. Systems is seeking an experienced Cloud Infrastructure Specialist to join our team.About the RoleThe Cloud Infrastructure Specialist will be responsible for monitoring, maintaining, and supporting applications in Azure and AWS cloud development and test environments. This role requires strong technical skills and experience with cloud infrastructure,...

  • Technical Support Specialist for IT Operations

    20 hours ago

    Toronto, Ontario, Canada TCWGlobal Full time $29 - $34

    About TCWGlobalWe are a leading technology company hiring an IT Support Specialist to join our team onsite in Toronto, Canada.Job SummaryAs an IT Support Specialist, you will provide technical support to internal customers, execute repeatable core business processes, and deliver project outcomes.ResponsibilitiesProvide senior-level technical support to...

  • IT Infrastructure Technical Lead

    3 weeks ago

    Toronto, Ontario, Canada Momentum Financial Services Group Full time

    We are seeking an experienced IT Infrastructure Technical Lead to join our team at Momentum Financial Services Group. The ideal candidate will have a strong background in IT operations and infrastructure, with a minimum of 8 years' experience in the field.As a key member of our IT team, you will be responsible for designing, implementing, and maintaining a...

  • Transit Infrastructure Technical Specialist

    4 days ago

    Toronto, Ontario, Canada IBI Group Full time

    Job DescriptionAt IBI Group, we are dedicated to delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are currently seeking a highly skilled Transit Infrastructure Technical Specialist to join our team.About the Role:We are looking for an experienced technical specialist with a strong background in...

  • IT Infrastructure Specialist

    2 weeks ago

    Toronto, Ontario, Canada Cassels Brock & Blackwell LLP Full time

    About Cassels Brock & Blackwell LLPWe are a leading national law firm focused on serving the transaction, advocacy and advisory needs of Canada's most dynamic business sectors. Our Toronto office is currently recruiting for an IT Infrastructure Specialist in our Information Technology Department.Job DescriptionThe IT Infrastructure Specialist will be...

  • Transit Infrastructure Technical Specialist

    1 day ago

    Toronto, Ontario, Canada IBI Group Full time

    Job SummaryWe are seeking a highly experienced Transit Infrastructure Technical Specialist to join our team. This role requires a strong understanding of architectural design, transit-specific regulations, and construction processes.About the RoleIn this position, you will provide expert guidance throughout the design and construction phases, ensuring that...

  • Cloud Infrastructure Specialist

    4 weeks ago

    Toronto, Ontario, Canada Insight Global Full time

    At Insight Global, we're seeking a skilled Cloud Infrastructure Specialist to join our team on a contract basis. This role offers a competitive salary of approximately $90,000 per year.**Job Description:**We're looking for someone with experience in overseeing the configuration, security, integration, evaluation, purchasing, licensing, and...

  • Technical Analyst

    1 month ago

    Toronto, Ontario, Ontario, Canada Encore Technical Solutions Inc. Full time

    Technical Analyst (Azure, Active Directory, VMWare, Windows Server, Patching, Storage)Full-Time PermanentToronto, ON (Downtown)Large Financial InstitutionHybrid - 2 days per week in officeKey Responsibilities:Manage Directory Services and Infrastructure: Oversee enterprise directory services and associated server infrastructure, including user accounts,...

  • Technical Support Specialist

    4 weeks ago

    Toronto, Ontario, Canada Common Collections Full time

    Join Common Collections as a Technical Support Specialist and take your career to the next level in our dynamic team. With opportunities for growth and development, you will be working with cutting-edge technology to provide top-notch support to our clients.We are seeking an experienced Technical Support Specialist who is passionate about delivering...

  • Technical Project Lead

    3 weeks ago

    Toronto, Ontario, Canada S.i. Systèmes Full time

    Job SummaryWe are seeking a skilled Technical Project Lead to join our team at S.i. Systèmes as an IT Infrastructure Specialist.About the RoleThis is a 1-year contract position with a high chance of extension, offering a competitive salary and benefits package. The successful candidate will be responsible for managing projects from start to finish, ensuring...