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Network Infrastructure Specialist

1 month ago

Toronto, Ontario, Canada Disability Solutions Full time
Job Summary

The role of Specialist Network/Telecom is a highly technical position with in-depth subject matter expertise. The role is responsible for ensuring the overall availability, stability, performance, and integrity of CN's network and telecom infrastructure. This includes monitoring, security, and performance improvements, as well as system growth, capacity planning, and automation functionalities to optimize support tasks.

Main Responsibilities
  • Lead and execute installations/upgrades, configuration, and maintenance of the networking infrastructure.
  • Review and approve change controls.
  • Quality review of infrastructure changes and implementations.
  • Lead 'Life cycle projects' initiatives (analyze, test, deploy).
  • Lead problem investigation and follow-up on resolution.
  • Perform preventive maintenance tasks.
  • Monitor and maintain system availability and performance.
  • Works with other team members to develop and implement process improvement.
  • Takes ownership in defining key performance indicators (KPIs) related to capacity and performance, service/network, and creates and maintains operational documentation.
  • Advanced troubleshooting, vulnerability, and bug corrections with vendors.
  • Ensure compliance with all appropriate CN IT standards.
  • Train and coach team on new capabilities and upcoming technology trends.
  • Automate and optimize support tasks.
Delivery
  • Work with project team to deliver required infrastructure/solutions.
  • Participate in the project transition and support strategies (T2C).
  • Act as a Telecom lead on a set of assigned strategies and projects.
  • Create and maintain operational documentation.
  • Contribute to technical proposals, specifications, requirements, and design documents.
  • Coordinate with internal and external stakeholders and vendors as necessary.

The Specialist Network & Telecom will play the role of a technical subject matter expert (SME) within the team and collaborate with various architecture, infrastructure, security, and application teams to provide guidance related to network & telecom technologies.