Technical Support Specialist

6 days ago


Toronto, Ontario, Canada Zone Placements Full time

We are seeking a skilled Technical Support Specialist to join our team at Zone Placements. As a key member of our infrastructure services team, you will be responsible for providing exceptional technical support to our clients.

Key Responsibilities:

  • Desktop and Server Support: Troubleshoot and resolve issues related to desktops, laptops, and servers, ensuring seamless operation and optimal performance.
  • User Training and Support: Provide comprehensive training and support to users on various software applications, hardware devices, and network systems.
  • Network and Internet Support: Offer assistance with network connectivity, internet access, and related issues to ensure smooth workflow.
  • Equipment Setup and Maintenance: Configure and maintain equipment, including installing operating systems, software, and cables, to ensure proper functionality.
  • Problem Resolution and Logging: Document and track issues, developing solutions to improve technical processes and enhance user experience.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 1-2 years of experience in technical support, preferably in an IT or infrastructure services environment.
  • Excellent problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
  • Strong communication and interpersonal skills, with the capacity to work effectively with diverse teams and stakeholders.
  • Familiarity with Windows, Linux, and other operating systems, as well as common software applications.

Working Conditions:

  • Fast-paced environment with tight deadlines.
  • Ability to work under pressure and prioritize tasks efficiently.
  • Attention to detail and commitment to delivering high-quality results.

About Us:

Zone Placements is a leading provider of technical services, dedicated to delivering exceptional support to our clients. We offer a competitive salary package, including a base salary of $45,000 per annum, along with opportunities for growth and professional development.



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