Technical Support Specialist
6 days ago
We are seeking a skilled Technical Support Specialist to join our team at Zone Placements. As a key member of our infrastructure services team, you will be responsible for providing exceptional technical support to our clients.
Key Responsibilities:
- Desktop and Server Support: Troubleshoot and resolve issues related to desktops, laptops, and servers, ensuring seamless operation and optimal performance.
- User Training and Support: Provide comprehensive training and support to users on various software applications, hardware devices, and network systems.
- Network and Internet Support: Offer assistance with network connectivity, internet access, and related issues to ensure smooth workflow.
- Equipment Setup and Maintenance: Configure and maintain equipment, including installing operating systems, software, and cables, to ensure proper functionality.
- Problem Resolution and Logging: Document and track issues, developing solutions to improve technical processes and enhance user experience.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 1-2 years of experience in technical support, preferably in an IT or infrastructure services environment.
- Excellent problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
- Strong communication and interpersonal skills, with the capacity to work effectively with diverse teams and stakeholders.
- Familiarity with Windows, Linux, and other operating systems, as well as common software applications.
Working Conditions:
- Fast-paced environment with tight deadlines.
- Ability to work under pressure and prioritize tasks efficiently.
- Attention to detail and commitment to delivering high-quality results.
About Us:
Zone Placements is a leading provider of technical services, dedicated to delivering exceptional support to our clients. We offer a competitive salary package, including a base salary of $45,000 per annum, along with opportunities for growth and professional development.
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