IT Infrastructure Specialist

7 days ago

Toronto, Ontario, Canada Encore Technical Solutions Inc. Full time

About Encore Technical Solutions Inc.

We are a dynamic IT solutions provider based in Toronto, ON, catering to the needs of large financial institutions. Our team is passionate about delivering cutting-edge technology services that drive business growth and efficiency.

Salary: $120,000 - $150,000 per year

Job Description:

Technical Analyst (Azure, Active Directory, VMWare, Windows Server, Patching, Storage)

This role involves managing enterprise directory services and associated server infrastructure, ensuring adherence to privacy, security, and regulatory compliance best practices. You will design, implement, configure, and maintain core infrastructure services on both Windows and Linux operating systems, including environments hosted in Azure and on-premises using VMware.

Main Responsibilities:

  • Infrastructure Design and Maintenance: Design and implement robust infrastructure solutions that meet business requirements.
  • System Configuration and Recovery: Perform system configuration tasks and establish robust backup and recovery procedures for critical servers.
  • System Upgrades and Patching: Plan and execute system updates, including operating system upgrades, maintenance fixes, and vendor patches for Windows environments.
  • Performance Monitoring and Optimization: Monitor system performance, conduct regular testing, and generate detailed performance reports.
  • Data Center Operations: Support data center and server room operations, ensuring adherence to established processes and procedures.
  • Incident Management and Troubleshooting: Proactively identify, troubleshoot, and resolve hardware and software issues.
  • Documentation and Training: Develop and maintain comprehensive documentation, including system configurations, operational procedures, and training materials.
  • Cross-Team Collaboration: Work closely with other teams to ensure the availability, scalability, and reliability of corporate server environments to meet business needs.
  • Policy Implementation: Establish and adhere to organizational policies, procedures, and technologies to ensure consistent operations.
  • Project Leadership and Capacity Planning: Lead projects involving the design and implementation of new systems, applications, and hardware.
  • Research and Development: Stay current with industry trends by researching systems, software, protocols, and standards to support procurement and development initiatives.
  • Asset Management: Manage system components, maintain accurate inventory, and document technical specifications.
  • Support for Development Teams: Provide infrastructure support to application development teams throughout the project lifecycle.

Qualifications:

  • Education & Experience: A degree or diploma in Computer Science or a related field, along with 5+ years of equivalent IT experience.
  • Azure Expertise: Extensive hands-on experience with Azure services, including Entra ID, Conditional Access, Single Sign-On, and Multi-Factor Authentication (MFA).
  • Automation Skills: Proficiency with automation tools such as PowerShell and Ansible.
  • Active Directory Management: 5+ years of experience managing Active Directory, including users, groups, and Group Policy Objects (GPOs).
  • Technical Analysis and Troubleshooting: 5+ years in a Technical Analyst role handling server, storage, and backup environments, with strong troubleshooting skills.
  • Server and Patching Experience: In-depth experience with server patching, preferably using SCCM. Expertise in Microsoft Windows Server, Linux Server, VMware, and file services (DFS, NFS, CIFS).
  • Backup and Recovery: Proficiency in backup and recovery processes, with experience using Rubrik considered an asset.
  • Monitoring and Performance Tuning: Hands-on experience with tools like SCCM and SCOM is advantageous.
  • Storage and Networking: Knowledge of SAN/NAS storage technologies and networking protocols such as TCP/IP, DNS, DHCP, and FTP/SFTP.
  • Enterprise Applications: Familiarity with SQL, Exchange, SharePoint, and Citrix is a plus.
  • Cabling Knowledge: Experience with copper and fiber cabling in data center environments is beneficial.
  • Industry Experience: Experience in the financial services sector is an asset.
  • Certifications: Microsoft Azure Cloud certification and VMware certification are desirable.
  • Travel Requirements: Occasional travel to data centers within the Greater Toronto Area.

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