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Customer Business Manager

2 months ago

Toronto, Ontario, Canada Johnson Controls International Full time
Job Title: Customer Business Manager

About the Role

We are seeking a highly skilled and experienced Customer Business Manager to join our team at Johnson Controls International. As a key member of our Sustainable Infrastructure, P3 business, you will be responsible for ensuring customer satisfaction and financial performance across a broad spectrum of services.

Key Responsibilities

  • Develop and implement strategies to improve customer satisfaction and financial performance.
  • Lead and manage a team of professionals to deliver high-quality services to our customers.
  • Collaborate with cross-functional teams to identify and implement process improvements.
  • Manage and monitor contract compliance requirements.
  • Develop and maintain strong relationships with customers and stakeholders.

Requirements

  • Bachelor's Degree in Business, Mechanical Engineering, Electrical, or equivalent experience in a Facility Management discipline.
  • 10 years or more experience in a leadership role, with 5 years of experience in a Facility Management discipline.
  • Ability to work around customer Key Process Indicators (KPI's) and think strategically for long- and short-term process improvements.
  • Thorough understanding of contracts, contract interpretation, SOP's, KPI's, and their interrelation with P3 model.
  • Two years of management leadership experience.
  • Demonstrated ability to communicate effectively with internal and external customers.

What We Offer

Johnson Controls International is an equal employment opportunity and affirmative action employer. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

How to Apply

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and cover letter, to [insert contact information].