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Account Representative

2 months ago

London, Ontario, Canada Scotiabank Full time

Competitive salary for this role is estimated at $55,000 - $65,000 per year.

About the Role

As an Account Representative at Scotiabank, you will be the key point of contact for our customers in Canada, specifically in Ontario, London (ON). Your primary responsibility will be to provide exceptional customer service by understanding their needs and delivering tailored solutions.

Your daily tasks will include:

  • Proactively identifying opportunities to meet and exceed customer expectations
  • Processing transactions and managing customer accounts
  • Nurturing long-term relationships with customers through proactive communication and timely issue resolution
  • Contributing to the Branch's sales targets by identifying and pursuing simple sales opportunities
  • Developing expertise in digital banking applications and assisting customers in leveraging these tools to manage their finances effectively

You will also have the opportunity to:

  • Build strong relationships with customers and deliver excellent service
  • Uncover and address customer needs through active listening and problem-solving
  • Clearly explain complex concepts in a way that is easy for customers to understand
  • Demonstrate success in a target-based performance environment and contribute positively to a team-oriented work environment
  • Show a willingness to learn and grow within the organization

To succeed in this role, you should have:

  • Proven customer service skills, either through work experience or community involvement
  • A willingness to assist customers in a professional, friendly, and efficient manner
  • The ability to work a flexible schedule and adapt to changing priorities
  • A comfort level with simple sales situations and a passion for helping others achieve their financial goals
  • Strong technical skills and the ability to promote digital banking options to customers

Beyond your individual contributions, you can expect:

  • A rewarding career path with diverse opportunities for growth and development