Technical Support Specialist
3 weeks ago
- At Mobile Market, we are looking for a skilled Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional support to our customers, resolving technical issues, and ensuring that our systems and services are running smoothly.
- Key Responsibilities:
- Provide technical support to customers via phone, email, or in-person.
- Respond to technical issues in a timely and professional manner.
- Collaborate with other teams to resolve complex technical issues.
- Analyze and resolve technical problems using troubleshooting techniques and technical documentation.
- Document and maintain accurate records of technical issues and resolutions.
- Requirements:
- Education: College/CEGEP diploma or equivalent.
- Experience: 1 year to less than 2 years of experience in a technical support role.
- Language: Fluency in English.
- Work Environment: 30 to 40 hours per week.
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Technical Support Specialist
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