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Technical Support Specialist

2 months ago

Airdrie, Alberta, Canada Mobile Market Full time

Role Summary: We are seeking a skilled Technical Support Specialist to join our team at Mobile Market. The successful candidate will be responsible for providing top-notch technical support to our customers, addressing their computer-related difficulties, and ensuring seamless system functionality.



Key Responsibilities:



  • Respond to customer inquiries and resolve technical issues in a timely and professional manner.
  • Consult technical documentation and resources to identify and implement effective solutions.
  • Provide training and guidance to customers to enhance their computer literacy.
  • Collaborate with other technical support analysts to share knowledge and best practices.
  • Supervise junior technical support staff and provide coaching and feedback.
  • Ensure business systems, networks, and internet connectivity are functioning optimally.
  • Install and configure hardware and software for employee use.
  • Perform routine maintenance tasks, including web-server backups and recovery operations.


Requirements:



  • 1-2 years of experience in a technical support role.
  • Excellent communication and problem-solving skills.
  • Demonstrated ability to work in a fast-paced environment.
  • Fluency in English.
  • Availability to work 30-40 hours per week.


Working Conditions:



  • Permanent position.
  • Work setting: Help desk.


Personal Suitability:



  • Client focus.


Education:



  • College/CEGEP.


Experience:



  • 1 year to less than 2 years.