Technical Support Specialist
4 weeks ago
The Help Desk Technician plays a crucial role in ensuring that users receive effective support for their technological needs. This position is essential for maintaining the operational efficiency of our systems and assisting users in navigating challenges.
Educational Requirements- Bachelor's degree in a relevant field
- Consulting firm
- General office setting
- Assist users facing challenges with their computer systems
- Utilize user manuals, technical documentation, and other resources to research and implement solutions
- Offer guidance and training to users based on identified issues
- Maintain a log of problems and solutions for reference by other support analysts
- Deliver support for business systems, networks, and internet-related issues
- Prepare equipment for employee use, ensuring proper installation of cables, operating systems, and software
- Conduct backup and recovery operations for web servers
- Provide exceptional customer service
- Internet technologies
- Server management
- Desktop applications
- File management systems
- Multimedia applications
- Word processing tools
- Presentation software
- Email server applications
- Communication platforms
- Image editing tools
- Project management applications
- Website development and management software
- Desktop publishing applications
- Accounting software like QuickBooks
- Microsoft Office Suite
- Microsoft Windows
- Spreadsheet applications
- Detail-oriented
- Client-focused
- Highly organized
- Collaborative team player
- Capable of multitasking
- 1 to 2 years of relevant experience
- Permanent position
- Work language: English
- Standard work hours: 40 hours per week
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Technical Support Specialist
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New Westminster, British Columbia, Canada Campus Support Full timeAbout Campus SupportCampus Support is a leading provider of innovative solutions for educational institutions. Our team of experts is dedicated to delivering exceptional technical support and services to ensure seamless operations.Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team. The successful candidate will be...
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