Operations Manager
2 days ago
About EightSix Network
We are a global company with a passion for making travel better. We are a team of innovators, thinkers, and problem-solvers who are dedicated to delivering exceptional customer experiences. Our company is built on a foundation of respect, integrity, and a commitment to excellence.
Job Summary
We are seeking a highly skilled and experienced Operations Manager to join our team. As an Operations Manager, you will be responsible for managing the day-to-day operations of our business, ensuring that our services are delivered to the highest standards of quality and excellence.
Key Responsibilities
- Oversee staff performance in operations and customer service, ensuring that our team members are equipped to deliver exceptional experiences to our customers.
- Maximize staff efficiency and ensure that our services are delivered in a timely and effective manner.
- Monitor staff appearance, attire, conduct, and work attitude, and emphasize the importance of teamwork and collaboration.
- Supervise administrative matters, including the maintenance of equipment and the resolution of any issues that may arise.
- Handle client feedback and staff grievances in a fair and transparent manner.
- Develop and implement business development projects, working closely with our management team to identify opportunities for growth and improvement.
- Improve the competency of our personnel through the provision of relevant training programs.
- Achieve our company's quality objectives and targets, ensuring that our services meet the highest standards of excellence.
- Prepare forecasts of budget needed for our business units, working closely with our finance team to ensure that our financial resources are allocated effectively.
- Support and work with other divisions as a team to achieve the most efficient and effective operations and results.
- Allocate proper resources and assign appropriate personnel to ensure that our services are delivered to the highest standards.
- Develop and implement quality management systems, working closely with our quality team to ensure that our services meet the highest standards of excellence.
- Take the initiative to identify areas for improvement and participate in continual improvement activities.
- Represent our company with airport authorities, ensuring that our interests are represented and our services are delivered to the highest standards.
- Ensure that local health and safety rules and regulations are enforced, working closely with our health and safety team to ensure that our workplace is safe and healthy.
- Develop and implement staff training programs, ensuring that our team members are equipped to deliver exceptional experiences to our customers.
- Undertake other jobs assigned by our superior from time to time, working closely with our management team to ensure that our services are delivered to the highest standards.
Requirements
- Candidate must possess an education qualification in Hospitality Management or a related discipline.
- Minimum 10 years' relevant experience with 5 years at senior management level in the hospitality industry.
- Knowledgeable in all aspects of managing and leading services and hospitality nature of business or outlet.
- Excellent time management skills and able to work under pressure.
- Detail-minded, efficient, well-planned with good business sense.
- Proficiency with Computer skills and Microsoft Office.
- Strong communication and interpersonal skills with analytical mind.
- French is a mandatory requirement.
About Us
We are a global company with a passion for making travel better. We are a team of innovators, thinkers, and problem-solvers who are dedicated to delivering exceptional customer experiences. Our company is built on a foundation of respect, integrity, and a commitment to excellence.
Why Join Us
We offer a dynamic and supportive work environment, with opportunities for professional growth and development. We are committed to enabling everyone to succeed, and we seek to recruit, develop, and retain the most talented and passionate people from a wide variety of backgrounds.
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