Operations Manager
7 days ago
About EightSix Network
We are a global company with a passion for making travel better. Our team members come from diverse backgrounds, and we value their perspectives and experiences. We are committed to providing an environment of mutual respect where equal employment and promotion opportunities are available based on merit alone.
Job Summary
We are seeking a highly skilled and experienced Operations Manager to join our team. The ideal candidate will have a strong background in hospitality management and a proven track record of success in leading teams and driving business growth.
Key Responsibilities
- Oversee staff performance in operations and customer service, ensuring high levels of quality and efficiency.
- Maximize staff efficiency and ensure quality of work is done in a timely manner.
- Monitor staff appearance, attire, conduct, and work attitude, emphasizing the importance of team spirit.
- Supervise administrative matters and ensure appropriate action is taken to repair or replace malfunctioning equipment.
- Handle client feedback and staff grievances in a professional and timely manner.
- Develop and implement business development projects assigned by management.
- Improve the competency of personnel by providing relevant training programs.
- Achieve company quality objectives and targets.
- Prepare forecasts of budget needed for the business unit.
- Support and work with other divisions as a team to achieve efficient and effective operations and results.
- Allocate proper resources and assign appropriate personnel.
- Implement and maintain a quality management system.
- Identify areas for improvement and participate in continual improvement activities.
- Represent the company with airport authorities.
- Ensure local health and safety rules and regulations are enforced.
- Develop and implement staff training programs to ensure high levels of service.
- Undertake other jobs assigned by superior from time to time.
Requirements
- Education qualification in Hospitality Management or related discipline.
- Minimum 10 years' relevant experience with 5 years at senior management level in hospitality industry.
- Knowledgeable in all aspects of managing and leading services and hospitality nature of business or outlet.
- Excellent time management skills and able to work under pressure.
- Detail-minded, efficient, well-planned with good business sense.
- Proficiency with Computer skills and Microsoft Office.
- Strong communication and interpersonal skills with analytical mind.
- French is a mandatory requirement.
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