Restaurant Operations Manager

5 days ago

Québec, Quebec, Canada Tim Hortons Full time
Job Summary

We are seeking a highly skilled Restaurant Operations Manager to join our team at Tim Hortons. As a key member of our management team, you will be responsible for ensuring the smooth operation of our restaurant, providing exceptional customer service, and leading a team of over 20 employees.

Key Responsibilities
  • Health and Safety: Ensure that all health and safety regulations are followed, maintaining a clean and safe environment for our customers and employees.
  • Supply Chain Management: Negotiate arrangements with suppliers for food and other essential supplies, ensuring timely delivery and optimal pricing.
  • Customer Service: Address customer complaints or concerns in a professional and courteous manner, providing excellent service to our valued customers.
  • Operations Management: Plan, organize, direct, control, and evaluate daily operations, ensuring that our restaurant runs efficiently and effectively.
Supervision

As a Restaurant Operations Manager, you will be responsible for supervising a team of over 20 employees, providing guidance, support, and coaching to ensure their success.

Work Environment

Our restaurant operates in a fast-paced environment, requiring a high level of energy and enthusiasm. As a Restaurant Operations Manager, you will be expected to work effectively in this environment, prioritizing tasks and managing your time efficiently.

Personal Qualities
  • Client Focus: Demonstrate a strong commitment to providing exceptional customer service, ensuring that our customers receive a positive experience.
  • Dependability: Show a high level of reliability and dependability, ensuring that our restaurant operates smoothly and efficiently.
  • Interpersonal Skills: Possess excellent interpersonal skills, able to communicate effectively with employees, customers, and suppliers.
  • Flexibility: Demonstrate flexibility and adaptability, able to adjust to changing circumstances and priorities.
  • Organized: Show a high level of organization, able to prioritize tasks and manage your time effectively.
  • Reliability: Demonstrate a strong commitment to reliability, ensuring that our restaurant operates smoothly and efficiently.
  • Team Player: Show a strong commitment to teamwork, able to work effectively with employees and other stakeholders.
Other Benefits

We offer a range of benefits, including free parking and a permanent work arrangement. As a Restaurant Operations Manager, you will have the opportunity to work in a dynamic and fast-paced environment, with opportunities for growth and development.

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