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Facility Management Operations Manager
2 months ago
About BGIS
BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients' businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.
Job Summary:
Under the general supervision of the Regional Director of Operations, the Area Manager performs a variety of management tasks with emphasis on customer satisfaction and quality service delivery. Carry out structured site visits to inspect and ensure that specifications are met, and customer expectations are positively managed.
- Coordinate with clients, management, contractors, and employees to complete all necessary reports, inspections, and client requests.
- Plan, organize and manage day-to-day operations.
- Manage/track inventory and equipment.
- Coordinate and execute event requests made by facility's managers.
- Be responsible for sourcing, training, and orienting of new employees.
- Ensure that all service providers are compliant with company quality, security and safety mandates and workers are cleared through all security protocols.
- Review daily site evaluations/audits to ensure safety, security and service standards are being met.
- Create action plans and follow up on deficiencies as outlined in quality inspections to resolve all facility's issues efficiently.
- Monitor and manage staff absence and turnover ensuring flexible cover arrangements within short notice.
- Communicate with operations Managers from various facilities.
- Monitor employee performance and apply progressive discipline as needed.
- Operate within the labour cost budget on a site-by-site basis.
- Implement approved operational policies and procedures.
- Generate new account leads, respond to sales enquiries.
- Protect company and client assets from misuse and damage.
- 3+ years of Management experience in operations of a Service-related field.
- Valid driver's license and own vehicle.
- Fluency in both written and oral English a must, Bilingual skills preferred.
- Must be organized and able to interpret and execute account specifications as well as agreements, budgets, and duty lists.
- Strong computer skills and excellent knowledge of Microsoft Office Software.
- Excellent time management skills/ must adhere to tight deadlines/respond quickly to situations/be able to effectively execute solutions.
Work is performed primarily in an office setting. The noise level in the work environment varies from site to site but averages at moderate. At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success.
