Relationship Management Specialist
1 month ago
Job Description: We are seeking a highly skilled Client Success Coordinator to join our team at beBee Professionals. The successful candidate will be responsible for providing exceptional customer service, developing and maintaining relationships with clients, and identifying and resolving customer issues.
Key Responsibilities:
Develop and maintain relationships with clients
Respond to client inquiries in a timely manner
Identify and resolve customer issues
Develop and implement strategies to improve customer satisfaction
Analyze customer feedback and provide recommendations for improvement
Assist with the development of customer service policies and procedures
Develop and deliver customer service training
Monitor customer service metrics
Assist with the development of marketing campaigns
Develop and manage customer loyalty programs
Assist with the development of customer service reports
Requirements:
Bachelor's degree in Business Administration, Marketing, or a related field
At least 3 years of customer service experience
Excellent communication and interpersonal skills
Strong problem-solving and analytical skills
Ability to work independently and as part of a team
Proficiency in Microsoft Office Suite
Knowledge of customer service software
Knowledge of customer service best practices
Benefits:
Competitive salary
Comprehensive benefits package
Flexible work schedule
Professional development opportunities
Opportunity to work with a dynamic and innovative team
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