Business Relationship Manager
1 week ago
As a Client Relationship Specialist, you will play a crucial part in supporting the Western region of our business. You will use your excellent customer service and communication skills to manage the installation of new business and maintain relationships with plan administrators.
Key Responsibilities- Manage installation of new business by working with policyholders, advisors and head office staff
- Provide support to our Group Account Executives
- Process complex amendments and specialized employee notices
- Co-ordinate and maintain high levels of policyholder service which includes:
- Developing and maintaining relationships with group plan administrators
- Coordinating and hosting benefit installation meetings with clients and/or advisors either in person or virtual connection.
- Delivering employee benefit presentations
- Responding to inquiries from policyholders, certificate holders, advisors and head office staff on complex administrative or escalated claim situations
- Able to work under tight deadlines
- Participate in finalist presentations
- 3+ years of prior experience with group, life and health products is preferred
- Valid driver's license required
- Ability to travel occasionally
- Group Product knowledge is essential
- Knowledge of government plans as they integrate with group plans
- Post-secondary education and training in a related field
- Excellent organizational and time management skills
- Excellent communication skills both verbal and written
- Sound knowledge of Windows, Word, Excel and PowerPoint
- Ability to work in a team environment
- Bilingual skills (French/English) are an asset
- A healthy work-life balance with employee wellness top of mind
- Annual bonus program, annual vacation allowance, and company-paid benefits program
- An additional paid volunteer day each year so you can spend time giving back to the community
- Immediate enrollment in the company's pension program with employer matching
- Employee resource groups that support an inclusive work environment
- Tuition support and specialized program assistance
- An onsite, full-service cafeteria with a variety of daily options
- Discounts on company products and services, and access to exclusive employee perks
- Regular EQ Together events focused on company togetherness and collaboration
$70,000 - $80,000 per annum, depending on experience, plus comprehensive benefits package and performance-based bonuses.
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