Technical Support Manager
4 days ago
We are seeking a skilled Technical Support Supervisor to join our team at Charsobe Food Group Ltd. In this role, you will be responsible for providing technical support to users, resolving complex issues, and supervising a team of technical support analysts.
Responsibilities:- Technical Support: Respond to users experiencing difficulties with computer systems, providing solutions and advice to resolve issues.
- Team Supervision: Supervise and lead a team of technical support analysts, providing guidance and coaching to ensure excellent service delivery.
- Problem-Solving: Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
- Collaboration: Participate in the redesign of applications and other software, working collaboratively with cross-functional teams.
- Education: College/CEGEP degree in a relevant field.
- Experience: 1 year to less than 2 years of experience in a technical support role.
- Skills: Excellent communication and problem-solving skills, with a strong ability to work under pressure and meet tight deadlines.
- Work Environment: Fast-paced environment, with a focus on delivering excellent customer service.
The primary language of this role is English, with a focus on providing technical support to users in this language.
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