Retail Store Supervisor

4 weeks ago


CambridgeNarrows, Canada Nan's Country Store Full time
Job Title: Retail Store Supervisor

Nan's Country Store is seeking a highly skilled and experienced Retail Store Supervisor to join our team. As a key member of our retail operations team, you will be responsible for overseeing the daily activities of our sales floor, ensuring excellent customer service, and driving sales growth.

Key Responsibilities:
  • Supervise and coordinate the activities of sales staff, providing guidance and support to ensure excellent customer service.
  • Assign sales staff to duties, ensuring that the sales floor is adequately staffed and that customers receive prompt and courteous service.
  • Teach interest or professional development courses to sales staff, enhancing their skills and knowledge to improve customer satisfaction.
  • Authorize payments by cheque, ensuring that all financial transactions are accurate and compliant with company policies.
  • Order merchandise, maintaining an adequate stock level to meet customer demand.
  • Authorize the return of merchandise, ensuring that all returns are processed efficiently and that customers are satisfied with the resolution.
  • Establish work schedules, ensuring that the sales floor is adequately staffed during peak periods.
  • Sell merchandise, providing excellent customer service and ensuring that customers are satisfied with their purchases.
  • Prepare reports on sales volumes, merchandising, and personnel matters, providing valuable insights to inform business decisions.
  • Resolve issues that may arise, including customer complaints, supply shortages, and other operational challenges.
  • Organize and maintain inventory, ensuring that stock levels are accurate and that merchandise is easily accessible to customers.
Requirements:
  • 1 year to less than 2 years of experience in a retail supervisory role.
  • Permanent employment with a minimum of 35 hours per week.
  • Fluency in English, with excellent communication and interpersonal skills.
Work Environment:

Nan's Country Store is a fast-paced retail environment with tight deadlines and a focus on excellent customer service. As a Retail Store Supervisor, you will be required to work under pressure, maintain attention to detail, and demonstrate initiative in resolving operational challenges.

Personal Suitability:
  • Accurate and detail-oriented, with a focus on delivering high-quality results.
  • Client-focused, with excellent communication and interpersonal skills.
  • Organized and efficient, with the ability to prioritize tasks and manage multiple responsibilities.
  • Team player, with a collaborative approach to working with colleagues and stakeholders.
  • Initiative, with a proactive approach to resolving operational challenges and improving business outcomes.


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