Inside Sales Representative

2 weeks ago

Red Deer, Alberta, Canada ECCO Supply™ Full time

About Our Company:

ECCO Supply is a leading wholesale distributor of HVAC supplies and equipment, with a strong presence in Western and Central Canada.

About the Position:

We are seeking a highly motivated Inside Sales Representative to join our team. As a key member of our sales team, you will be responsible for driving sales growth, delivering exceptional customer service, and collaborating with our Branch Manager, Outside Sales Team, and Warehouse personnel to exceed sales targets and expand our customer base.

Key Responsibilities:

  • Handle telephone sales calls professionally, courteously, and as efficiently as possible
  • Educate customers on features and benefits of products to improve related sales and customer satisfaction
  • Increase sales and average order size through cross-selling, upselling, and add-on sales
  • Assist in trade shows and forward sales leads to Outside Sales Representatives for follow-up
  • Ensure accurate and timely processing of invoices and credits
  • Maintain an up-to-date sales database with pricing and specifications
  • Coordinate shipping with Branch Manager and participate in yearly inventory count

About the Ideal Candidate:

We are looking for a candidate with:

  • 2+ years of experience in the HVAC industry, demonstrating sales acumen and sales experience
  • Ability to attend educational courses to supplement their existing professional experience
  • Excellent communication skills, high energy, and enthusiasm, with proven people skills and ability to work as part of a team and independently
  • Ability to meet deadlines and prioritize tasks
  • Work with a high degree of emotional intelligence and business integrity

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