Customer Service and Sales Professional

2 days ago


Red Deer, Alberta, Canada ECCO Supply™ Full time
About ECCO Supply™

With 60 years of continual growth, ECCO Supply™ is a leading wholesale distributor of HVAC supplies and equipment. Our manufacturing division excels in sheet metal HVAC products in Western Canada, while our sales branches are strategically located throughout the region.

Job Overview

We are seeking an Inside Sales Representative to join our team. As a key contributor to our sales growth, you will collaborate with our Branch Manager, Outside Sales Team, and Warehouse personnel to exceed sales targets and expand our customer base.

Responsibilities
  • Handle telephone sales calls professionally, courteously, and efficiently
  • Educate customers on product features and benefits to improve related sales and customer satisfaction
  • Assist with quotes and pricing of jobs when needed
  • Increase sales and average order size through cross-selling, upselling, and add-on sales
  • Participate in trade shows offered by ECCO Supply or suppliers
  • Forward sales leads to Outside Sales Representatives for follow-up
  • Ensure accurate and timely processing of invoices and credits
  • Maintain an up-to-date sales database with pricing and specifications
  • Coordinate shipping with Branch Managers to avoid backorders and special instructions
  • Participate in yearly inventory counts
Requirements
  • 2+ years of experience in the HVAC industry with demonstrated sales acumen
  • Willingness to attend educational courses to supplement professional experience
  • Excellent communication skills, high energy, and proven people skills
  • Able to meet deadlines and prioritize tasks effectively
  • Work with emotional intelligence and business integrity

We offer a competitive salary range of $60,000 - $80,000 annually, depending on experience.



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