Director of Ancillary Revenue and Business Development

2 months ago

Toronto, Ontario, Canada CAPREIT Full time
Job Summary

The Director, Ancillary Revenue & Business Development will report to the Vice-President, Operations Services and is responsible for the management and execution of revenue-generating programs. This role will strategically oversee current revenue contracts, identify and implement new regional and national financial growth opportunities, and lead and support the team in investigating software and technology opportunities to support and track ancillary contract terms and conditions.

Key Responsibilities
  • Develop and execute a growth strategy focused on financial gain and customer satisfaction
  • Lead and analyze existing contracts to evaluate performance, service, and revenue, particularly core contracts such as Telecom, Parking, Laundry, and Sub-metering
  • Conduct research to identify new revenue streams aligned with customer needs
  • Establish property site visits to monitor and enhance existing and new ancillary opportunities
  • Negotiate renewals and pursue new ancillary business opportunities
  • Work closely with all departments, including the Risk Department, to ensure legal and risk requirements are met when setting up new or negotiating existing contracts
  • Lead in assisting in performing financial forecasting and preparation of budgets to meet the company's NOI goals and objectives
  • Lead vendor meeting discussions, including new opportunities
  • Support the Manager in acting as liaison between vendors, departments, and stakeholders as needed to ensure quality of services
  • Effectively communicate and roll out programs to all appropriate stakeholders within the company
  • Investigate and implement software and technology opportunities to support contract database management
  • On-going investigation of strategic ancillary opportunities, including common area design enhancements to increase revenue potential
  • Lead in coordinating regular update meetings with the executive team, operational staff, and internal partners
Qualifications
  • Demonstrated experience in managing suppliers and developing ongoing relationships
  • Proven working experience as a business development manager, sales executive, or a relevant role
  • Understanding of the Multi-residential sector
  • Market knowledge
  • Strong analytical aptitude
  • Strong leadership skills
  • Excellent computer skills
  • Effective communication skills and excellent presentation skills
  • Ability to coach and mentor teams and provide productive feedback
  • Excellent interpersonal skills and ability to influence and motivate
  • Strong selling skills and focus on customer service

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