Business Development Director

1 month ago

Toronto, Ontario, Canada CAPREIT Full time
Director, Ancillary Revenue & Business Development

Reports To: Vice-President, Operations Services

Position Summary: The Director, Ancillary Revenue & Business Development will oversee the management and execution of revenue-generating programs, strategically leading current contracts and identifying new regional and national financial growth opportunities. This role will also involve leading and supporting the team, investigating software and technology opportunities to support and track ancillary contract terms and conditions, and working closely with Operations and other departmental units to enhance and promote ancillary revenue opportunities.

Key Responsibilities:
  • Lead and mentor the Ancillary & Business Development unit to be more sales-focused.
  • Develop a growth strategy focused on financial gain and customer satisfaction.
  • Lead and analyze existing contracts to evaluate performance, service, and revenue, particularly core contracts such as Telecom, Parking, Laundry, and Sub-metering.
  • Conduct research to identify new revenue streams aligned with customer needs.
  • Establish property site visits to monitor and enhance existing and new ancillary opportunities.
  • Direct and plan to enhance and/or develop processes and procedures to maximize revenue potential.
  • Negotiate renewals and pursue new ancillary business opportunities.
  • Work closely with all departments, including the Risk Department, to ensure legal/risk requirements are met when setting up new or negotiating existing contracts.
  • Lead in assisting in performing financial forecasting and preparation of budgets to meet the goals and objectives that contribute to the company's NOI.
  • Lead vendor meeting discussions, including new opportunities.
  • Support the Manager to act as liaison between vendors, departments, and stakeholders as needed to ensure quality of services.
  • Effectively communicate and roll out programs to all appropriate stakeholders within the company.
  • Investigate and implement software and technology opportunities to support contract database management.
  • On-going investigating strategic ancillary opportunities, including common area design enhancements to increase revenue potential.
  • Lead in coordinating regular update meetings with the executive team, operational staff, and internal partners.
  • Other duties and strategic projects, as assigned.
Qualifications:
  • Demonstrated experience in managing suppliers and developing ongoing relationships.
  • Proven working experience as a business development manager, sales executive, or a relevant role.
  • Understanding of the Multi-residential sector.
  • Market knowledge.
  • Strong analytical aptitude.
  • Strong leadership skills.
  • Excellent computer skills.
  • Effective communication skills and excellent presentation skills.
  • Ability to coach and mentor teams and provide productive feedback.
  • Excellent interpersonal skills and ability to influence and motivate.
  • Strong selling skills and focus on customer service.

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