Director, Ancillary Revenue Growth

7 days ago


Old Toronto, Ontario, Canada CAPREIT Full time
Job Summary:

The Director, Ancillary Revenue Growth will report to the Vice-President, Operations Services and is responsible for the management and execution of revenue generating programs. The Director will strategically oversee current revenue contracts as well as identify and implement new regional and national financial growth opportunities.

Key Responsibilities:
  1. Lead and Mentor the Ancillary & Business Development Unit: Foster a sales-focused team environment, driving growth and revenue expansion.
  2. Develop a Growth Strategy: Create a comprehensive plan to enhance financial gain and customer satisfaction, aligning with CAPREIT's business objectives.
  3. Contract Analysis and Optimization: Lead the evaluation of existing contracts to assess performance, service, and revenue, with a focus on core contracts such as Telecom, Parking, Laundry, and Sub-metering.
  4. New Revenue Streams: Conduct research to identify new revenue opportunities aligned with customer needs, driving business growth and expansion.
  5. Site Visits and Enhancements: Direct property site visits to monitor and enhance existing and new ancillary opportunities, ensuring optimal revenue potential.
  6. Process Development and Improvement: Direct and plan the development of processes and procedures to maximize revenue potential, streamlining operations and enhancing efficiency.
  7. Negotiations and Business Development: Negotiate renewals and pursue new ancillary business opportunities, working closely with vendors and stakeholders.
  8. Financial Planning and Budgeting: Lead in assisting with financial forecasting and budget preparation to meet company goals and objectives, contributing to the company's Net Operating Income (NOI).
  9. Vendor Meetings and Liaison: Lead vendor meeting discussions, including new opportunities, and act as liaison between vendors, departments, and stakeholders as needed.
  10. Program Communication and Rollout: Effectively communicate and roll out programs to all relevant stakeholders within the company.
  11. Contract Database Management: Investigate and implement software and technology opportunities to support contract database management, enhancing operational efficiency.
  12. Strategic Ancillary Opportunities: Ongoing investigate strategic ancillary opportunities, including common area design enhancements to increase revenue potential.
  13. Update Meetings and Communication: Lead in coordinating regular update meetings with the executive team, operational staff, and internal partners.
  14. Other Duties and Projects: Perform other duties and strategic projects as assigned by the Vice-President, Operations Services.
Qualifications:
  1. Supplier Management and Relationship Development: Demonstrated experience in managing suppliers and developing ongoing relationships.
  2. Business Development and Sales Experience: Proven working experience as a business development manager, sales executive, or a relevant role.
  3. Multi-Residential Sector Knowledge: Understanding of the Multi-residential sector and its dynamics.
  4. Market Knowledge: Strong market knowledge and awareness.
  5. Analytical and Leadership Skills: Strong analytical aptitude, leadership skills, and ability to coach and mentor teams.
  6. Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to influence and motivate.
  7. Selling and Customer Service Skills: Strong selling skills and focus on customer service.


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