Senior ServiceNow IT Operations Specialist

3 weeks ago


Toronto, Ontario, Canada Forhyre Full time

At Forhyre, we are seeking a seasoned ServiceNow IT Operations Specialist to join our team. As a key member of our IT department, you will be responsible for ensuring the smooth operation and maintenance of our ServiceNow system.

About the Role

This is a unique opportunity to work with a cutting-edge platform and contribute to its growth. Our ideal candidate will have hands-on experience with ServiceNow administration, configuration, and maintenance, as well as strong knowledge of CMDB management.

Key Responsibilities
  • Proactive Operations and Environment Maintenance: Ensure the stability and performance of our ServiceNow environment, identifying and resolving issues promptly.
  • Develop and Configure Ad-Hoc Enhancements: Create custom solutions to meet our business needs, leveraging your expertise in ServiceNow development and configuration.
  • Owning Issues to Resolution: Take ownership of issues, providing proactive updates and working towards timely resolution.
  • Strong Communication Skills: Collaborate effectively with internal teams, leaders, customers, stakeholders, vendors, and external teams.
  • Supporting Platform Architecture: Work closely with teams to implement tools and plugins, ensuring seamless integration.
  • Defining KPIs for CMDB Data Quality: Establish metrics to monitor and improve CMDB data quality.
  • Finding Solutions from Previous Cases: Leverage the Knowledge Base to find solutions to recurring issues.
  • Ensuring ADO Ticket Updates: Properly update ADO tickets and asset management systems.
  • Creating Clear Documentation: Develop technical and process documentation, clearly communicating complex information.
Requirements
  • Strong Knowledge of ServiceNow: In-depth understanding of ServiceNow administration, configuration, and maintenance.
  • Strong Knowledge of Office Products: Familiarity with Microsoft Office products.
  • Understanding of CMDB Management: Strong knowledge of CMDB management principles.
  • Understanding of Active Directory: Familiarity with Active Directory concepts.
  • Understanding of Discovery Tools: Knowledge of discovery tools like Discovery and SCCM.
  • Understanding of ADO: Familiarity with Azure DevOps (ADO) concepts.
  • Basic Analytical and Problem-Solving Skills: Ability to analyze issues and develop effective solutions.
  • Strong Interpersonal Skills: Excellent communication and collaboration skills.
  • Strong Organizational Skills: Ability to prioritize tasks and manage multiple projects.

The estimated salary range for this role is $80,000 - $110,000 per year, depending on location and experience.



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