ServiceNow Mapping Consultant Expert

2 days ago


Toronto, Ontario, Canada NearSource Full time

We are seeking a seasoned ServiceNow Service Mapping Specialist for a remote position. As a key member of our team, you will leverage your expertise in ServiceNow Configuration Management and ITOM discovery to drive seamless service mapping processes.

About the Role:

  • You will administer the ServiceNow Service Mapping Tool, including creating and managing service maps.
  • Collaborate with application SMEs to gather entry-point data for key business applications.
  • Ensure accurate alignment of service maps with services and offerings.
  • Identify opportunities for service mapping improvement from discovered data.
  • Design, test, and implement new discovery patterns alongside our internal ServiceNow development team.
  • Monitor service mapping results and address discrepancies with data owners.
  • Maintain the integrity of service mapping across production and non-production environments.
  • Create and manage service mapping schedules.
  • Review and update operational procedures periodically.

Requirements:

  • Bachelor's degree in Computer Science, Engineering, or related field (preferred).
  • 7+ years of experience in configuration management and ServiceNow.
  • Comprehensive knowledge of network, infrastructure, and application architecture domains, with an understanding of ITIL processes.
  • Proficiency in ServiceNow CMDB (CSDM) and ServiceNow ITOM discovery & Service Mapping.
  • Strong JavaScript programming skills.
  • Familiarity with infrastructure technologies such as Windows Server, Linux, VMware, Hyper-V, and network architecture.
  • Experience in troubleshooting and resolving credential issues.
  • ServiceNow Service Mapping Implementation Certification is required.

About NearSource Technologies:

NearSource Technologies values diversity and is committed to equal opportunity. We consider all qualified applicants regardless of their background.

Estimated Salary Range:$120,000 - $180,000 per annum, depending on location and experience.



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