ServiceNow Mapping Consultant Expert
2 days ago
We are seeking a seasoned ServiceNow Service Mapping Specialist for a remote position. As a key member of our team, you will leverage your expertise in ServiceNow Configuration Management and ITOM discovery to drive seamless service mapping processes.
About the Role:
- You will administer the ServiceNow Service Mapping Tool, including creating and managing service maps.
- Collaborate with application SMEs to gather entry-point data for key business applications.
- Ensure accurate alignment of service maps with services and offerings.
- Identify opportunities for service mapping improvement from discovered data.
- Design, test, and implement new discovery patterns alongside our internal ServiceNow development team.
- Monitor service mapping results and address discrepancies with data owners.
- Maintain the integrity of service mapping across production and non-production environments.
- Create and manage service mapping schedules.
- Review and update operational procedures periodically.
Requirements:
- Bachelor's degree in Computer Science, Engineering, or related field (preferred).
- 7+ years of experience in configuration management and ServiceNow.
- Comprehensive knowledge of network, infrastructure, and application architecture domains, with an understanding of ITIL processes.
- Proficiency in ServiceNow CMDB (CSDM) and ServiceNow ITOM discovery & Service Mapping.
- Strong JavaScript programming skills.
- Familiarity with infrastructure technologies such as Windows Server, Linux, VMware, Hyper-V, and network architecture.
- Experience in troubleshooting and resolving credential issues.
- ServiceNow Service Mapping Implementation Certification is required.
About NearSource Technologies:
NearSource Technologies values diversity and is committed to equal opportunity. We consider all qualified applicants regardless of their background.
Estimated Salary Range:$120,000 - $180,000 per annum, depending on location and experience.
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