ServiceNow Configuration Management Specialist

4 days ago


Toronto, Ontario, Canada Ward Technology Talent Inc. Full time

ServiceNow Configuration Management Specialist

Key Responsibilities

  • Collaborate with business functions to develop service management practices and delivery models.
  • Lead IT Service Management processes in close collaboration with other ITSM Specialists to drive efficiency and effectiveness.
  • Develop implementation plans, ensuring technical and non-technical resources are in place for successful implementation and management.
  • Continuously assess process effectiveness and research best practices.
  • Establish and meet key performance indicators, providing continual improvement recommendations to senior management.
  • Serve as primary and backup focal for Configuration Management, Change Management, Incident Management, Problem Management, Asset Management, and Request Management processes.

Required Experience

  • Certification in ITIL 3 Service Operation or ITIL 4 Create, Deliver & Support.
  • Strong experience in ServiceNow CMDB Administration and Asset Management.
  • 5+ years' experience leading and managing ITSM processes.
  • Demonstrated experience in ServiceNow is a must.
  • Excellent communication and leadership abilities.
  • Previous vendor/supplier management experience.
  • Knowledge of business analysis and planning process.
  • Project management capabilities.


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