ServiceNow Configuration Management Specialist
2 weeks ago
ServiceNow Configuration Management Specialist
Key Responsibilities
- Collaborate with business functions to develop service management practices and delivery models.
- Lead IT Service Management processes in close collaboration with other ITSM Specialists to drive efficiency and effectiveness.
- Develop implementation plans, ensuring technical and non-technical resources are in place for successful implementation and management.
- Continuously assess process effectiveness and research best practices.
- Establish and meet key performance indicators, providing continual improvement recommendations to senior management.
- Serve as primary and backup focal for Configuration Management, Change Management, Incident Management, Problem Management, Asset Management, and Request Management processes.
Required Experience
- Certification in ITIL 3 Service Operation or ITIL 4 Create, Deliver & Support.
- Strong experience in ServiceNow CMDB Administration and Asset Management.
- 5+ years' experience leading and managing ITSM processes.
- Demonstrated experience in ServiceNow is a must.
- Excellent communication and leadership abilities.
- Previous vendor/supplier management experience.
- Knowledge of business analysis and planning process.
- Project management capabilities.
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