Senior ServiceNow ITSM Consultant

1 day ago


Toronto, Ontario, Canada S.i. Systems Full time
S.i. Systems is seeking a highly skilled ServiceNow ITSM Consultant to join our team in North York. As a hybrid employee, you will work 1x per month on site and the rest of the time remotely.

This is a 3-month contract with the possibility of extension. You will be working 7.5 hours per day.

The estimated salary for this role is $85-$110 CAD per hour based on industry standards for similar positions in the area. Considering a standard 40-hour workweek, your estimated annual salary would be between $173,520 - $229,600 CAD.

Job Description:

We are looking for an experienced ServiceNow ITSM Consultant who can help us configure and implement our ServiceNow HRSD module. The ideal candidate will have excellent communication skills, both written and verbal, and be able to collaborate effectively with our project team to define project scope, objectives, and deliverables.

As a ServiceNow ITSM Consultant, your key responsibilities will include:

• Delivering consulting services to install, configure, and integrate software products from ServiceNow

• Collaborating with stakeholders to collect and document Helpdesk HR requirements

• Customizing ServiceNow to align with Helpdesk HR requirements

• Configuring incident management, change management, service catalogs, and knowledge base

• Identifying and managing integrations with other systems (e.g., Active Directory, email, Peoplesoft HR)

• Ensuring data consistency and real-time communication

• Developing test plans and executing testing to identify and address issues

• Verifying that the system functions as intended and meets quality standards

• Developing training materials and conducting training sessions for end-users and support staff

• Maintaining thorough documentation of system configurations, processes, and procedures

• Implementing monitoring and reporting tools to track system performance and user satisfaction

• Generating regular reports for stakeholders

• Ensuring that the ITSM and Helpdesk HR systems comply with security and compliance standards

Requirements:

To be successful in this role, you will need to have:

• In-depth knowledge of ServiceNow ITSM best practices and implementation methodologies

• Experience with ServiceNow configuration and customization

• Strong analytical and problem-solving skills

• Excellent communication and collaboration skills

• Ability to work effectively in a fast-paced environment

Benefits:

We offer a competitive salary and benefits package, including medical and dental insurance, retirement savings plan, and paid vacation time. We also provide opportunities for professional growth and development in a dynamic and supportive team environment.

How to Apply:


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