Senior Workplace Operations Specialist
1 month ago
Ambitious and highly organized Senior Workplace Operations Specialist sought to oversee the day-to-day facility operations of our building and associated programs. The ideal candidate will have a strong customer service orientation, experience in coordinating maintenance work, event management support, small projects, vendor management, and be an advocate for health and safety.
Key Responsibilities:
- Conduct thorough facility walkthroughs and audits to ensure premises are maintained to PointClickCare standards.
- Inspect and troubleshoot facilities and equipment issues promptly.
- Support remote offices with onsite visits, performing facility walkthroughs to ensure everything is working to PointClickCare standards.
- Collaborate with the Physical Security Manager to facilitate access control issuance and administration.
- Act as the PointClickCare onsite representative for external vendors performing work onsite.
- Monitor Workplace Experience ticket requests and ensure service SLAs are met.
- Manage ServiceNow ticketing program to resolve escalation issues within the prescribed timeline.
- Prepare transactional report metrics using Microsoft Excel.
- Respond to emergencies, including medical, fire, building power, intrusion alarm, and temperature alarms.
- Contribute to the facilities disaster recovery plan and participate in related matters.
- Provide advice and information to the Workplace Experience Manager regarding facilities-related issues.
- Develop and maintain strong working relationships with Building Operations, Security, and Management.
Requirements:
- Minimum of 4 years of relevant experience in a Workplace Experience role.
- Post-secondary education in a related field, preferably with experience in facilities management.
- Strong decision-making capacity, excellent written and verbal communication skills, and a proven ability to work as part of a team.
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