Senior Workplace Operations Specialist

1 month ago


Toronto, Ontario, Canada PointClickCare Full time
Senior Workplace Operations Specialist

Ambitious and highly organized Senior Workplace Operations Specialist sought to oversee the day-to-day facility operations of our building and associated programs. The ideal candidate will have a strong customer service orientation, experience in coordinating maintenance work, event management support, small projects, vendor management, and be an advocate for health and safety.

Key Responsibilities:

  • Conduct thorough facility walkthroughs and audits to ensure premises are maintained to PointClickCare standards.
  • Inspect and troubleshoot facilities and equipment issues promptly.
  • Support remote offices with onsite visits, performing facility walkthroughs to ensure everything is working to PointClickCare standards.
  • Collaborate with the Physical Security Manager to facilitate access control issuance and administration.
  • Act as the PointClickCare onsite representative for external vendors performing work onsite.
  • Monitor Workplace Experience ticket requests and ensure service SLAs are met.
  • Manage ServiceNow ticketing program to resolve escalation issues within the prescribed timeline.
  • Prepare transactional report metrics using Microsoft Excel.
  • Respond to emergencies, including medical, fire, building power, intrusion alarm, and temperature alarms.
  • Contribute to the facilities disaster recovery plan and participate in related matters.
  • Provide advice and information to the Workplace Experience Manager regarding facilities-related issues.
  • Develop and maintain strong working relationships with Building Operations, Security, and Management.

Requirements:

  • Minimum of 4 years of relevant experience in a Workplace Experience role.
  • Post-secondary education in a related field, preferably with experience in facilities management.
  • Strong decision-making capacity, excellent written and verbal communication skills, and a proven ability to work as part of a team.


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