Technical Specialist ServiceNow Advisor
1 month ago
About the Role:
The ServiceNow Technical Specialist will support the development, maintenance, and support of the enterprise ServiceNow application in a fast-paced environment. The primary focus of this role will be on the ServiceNow Discovery and the configuration management database (CMDB), as part of a small, empowered team focused on those modules of the ServiceNow platform.
Responsibilities:
- Provide support in a fast-paced environment with a focus on day-to-day operations, new project initiative involvement, and stability of the existing deployed modules.
- Participate in solution design discussions with peers and internal customers.
- Work in conjunction with the technical lead and architects, be the subject matter expert of ServiceNow Discovery and CMDB in ServiceNow.
- Manage ServiceNow Discovery and CMDB deployment and support in ServiceNow.
- Assist as first and second-level support for the ServiceNow Discovery and CMDB implementation.
Requirements:
- 3-5 years of System Administration or development experience with ServiceNow.
- 3+ years of hands-on experience troubleshooting issues and developing solutions within the ServiceNow platform.
- 2+ years of hands-on working experience as a member of a medium or large-sized help desk.
- Certified ServiceNow System Administrator certification or training.
- ITIL Foundation certification or Training.
- University and/or College in Computer Science or related disciplines.
- Experience with System Development Life Cycle and Test methodology.
- Ability to do research and development of new ways to leverage the ServiceNow Platform.
- Strong analytical skills to review Import payloads, monitor integrations, and discovery schedules, maintain discovery schedules, and dates.
- Multilingual (English/French/Spanish) is a plus.
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