Multilingual Insurance Specialist

7 days ago


Waterloo, Ontario, Canada Equitable CA Full time

Company Overview

At Equitable, we recognize that your work life is not just about performing a job; it's about being part of a workplace that fosters growth and helps you reach your full potential. Our friendly and collaborative work environment acknowledges that the key to our growth and success lies in a dedicated, motivated, and client-responsive staff.

Estimated Salary: $60,000 - $80,000 per year, depending on experience and qualifications.

About the Role

We are seeking an experienced Customer Service Representative to join our team at our Waterloo location. As a bilingual representative, you will provide excellent client service to internal and external clients, including our clients, advisors, and regional sales and service offices. Your primary responsibilities will include handling incoming telephone calls, responding to email inquiries, and working closely with other departments to resolve customer concerns.

Required Skills and Qualifications

  • Fluency in both French and English, including the ability to speak, read, and write proficiently in both languages
  • Previous experience in a phone-based client care/service role is required
  • Previous experience in an insurance company or a related medical field is an asset
  • Superior interpersonal skills to manage relationships with internal and external clients
  • Excellent listening skills to facilitate positive outcomes with inquiries and irate callers
  • Ability to handle high stress levels in a fast-paced production environment
  • Excellent verbal and written communication skills

Benefits

  • A healthy work-life balance with employee wellness top of mind
  • Annual bonus program, annual vacation allowance, and company-paid benefits program
  • An additional paid volunteer day each year so you can spend time giving back to the community
  • Immediate enrollment in the company's pension program with employer matching
  • Employee resource groups that support an inclusive work environment
  • Tuition support and specialized program assistance
  • An onsite, full-service cafeteria with a variety of daily options
  • Discounts on company products and services, and access to exclusive employee perks

Others

  • This is a hybrid role with a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month.
  • You will be required to complete an assessment and/or testing as part of the recruitment/offer process.
  • Priority will be given to those who have completed their PLUM profile and Plum Discovery Survey.


  • Waterloo, Ontario, Canada Manulife Full time

    The Canadian Contact Center at Manulife is seeking a Multilingual Customer Support Specialist to join our dynamic team. This role offers an excellent opportunity for a customer-focused individual with strong communication skills in both English and French.As a Multilingual Customer Support Specialist, you will be responsible for providing exceptional...


  • Waterloo, Ontario, Canada Equitable CA Full time

    Client Service Role at Equitable CAWe are seeking a highly skilled and multilingual insurance client service representative to join our team at Equitable CA. As a key member of our client care centre, you will be responsible for providing exceptional customer service to internal and external clients.About the RoleThis is a hybrid role that requires working...


  • Waterloo, Ontario, Canada Equitable CA Full time

    At Equitable, we recognize that your professional life extends beyond the tasks you perform. Our workplace is designed to help you grow and reach your full potential. Within our collaborative environment, we value a dedicated, motivated, and client-responsive staff.This role involves working in an office in Waterloo, ON, as well as remotely. You will be...


  • Waterloo, Ontario, Canada Onlia x aha insurance Full time

    At Onlia x aha insurance, we're committed to simplifying the insurance experience for Canadians. We believe in using technology to streamline processes and providing personable customer service.We're looking for an Insurance Support Specialist to join our team. In this role, you'll provide support to our personal insurance team and assist with billing,...


  • Waterloo, Ontario, Canada Ontario Teachers Insurance Plan Full time

    OverviewThe Ontario Teachers Insurance Plan is committed to delivering exceptional service to its clients. As an Insurance Client Service Specialist, you will play a vital role in ensuring that our members receive the best possible experience.Salary and BenefitsWe offer a competitive salary of approximately $65,000 per year, plus benefits that include 100%...


  • Waterloo, Ontario, Canada Manulife Full time

    About ManulifeWe are seeking a highly skilled and multilingual customer service professional to join our team in Waterloo, ON. This role offers an exciting opportunity for individuals who are passionate about delivering exceptional customer service and making a meaningful impact in people's lives.Key Responsibilities:Provide top-notch customer service to...


  • Waterloo, Ontario, Canada Equitable CA Full time

    At Equitable, we believe that our employees are the backbone of our organization. As a Multilingual Customer Service Expert, you will play a vital role in delivering exceptional client service to our customers. We are seeking an individual who is fluent in both French and English to join our team in Waterloo, ON.About the OpportunityThis is a hybrid role,...


  • Waterloo, Ontario, Canada Manulife Full time

    About the Role">At Manulife, we are seeking a highly skilled and multilingual Customer Service Representative to join our team. This role offers an exciting opportunity for individuals who are passionate about delivering exceptional customer service and making a meaningful impact in people's lives.">Key Responsibilities">Provide top-notch customer service to...


  • Waterloo, Ontario, Canada Manulife Full time

    Manulife Contact Center is seeking a talented Multilingual Customer Service Expert to join our dynamic team. This role offers a unique blend of in-office and remote work, with team members in the office on Tuesdays through Thursdays. We value empathy and seek individuals who are passionate about helping others.In our operations team, we foster collaboration...


  • Waterloo, Ontario, Canada Manulife Full time

    About the RoleWe are seeking an experienced Insurance Compliance Specialist to join our team in Montreal, Quebec. In this role, you will provide ongoing support to our Group Benefits business and work closely with our compliance team to ensure regulatory requirements are met.


  • Waterloo, Ontario, Canada FamGuard Group of Companies Full time

    FamGuard Group of Companies offers a rewarding career opportunity for an Insurance Sales Specialist. This role is responsible for identifying customer needs and developing personalized solutions to build on existing products.Key ResponsibilitiesDevelop contact plans to introduce new products and services, and quote and market personal insurance...


  • Waterloo, Ontario, Canada Equitable Life of Canada Full time

    We are seeking a skilled Risk Assessment Specialist to join our Individual Insurance team. As an Intermediate Underwriter, you will play a critical role in assessing risks for life and critical illness products.About the OpportunityEquitable Life of Canada is a leading provider of insurance solutions, and we are committed to excellence in risk assessment....


  • Waterloo, Ontario, Canada FamGuard Group of Companies Full time

    We believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the fabric of the organization: they bring their best to work every day.Company OverviewFamGuard Group of Companies is a leading provider of insurance solutions. Our mission is to deliver exceptional service and value...


  • Waterloo, Ontario, Canada BFL Canada Full time

    OverviewBFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. We have a team of more than 1300 professionals located in 27 offices across the country.CompensationThe estimated annual salary for this position is $45,000 to $65,000, depending on...


  • Waterloo, Ontario, Canada Equitable CA Full time

    OverviewAt Equitable, we strive to create a workplace that fosters growth and allows employees to reach their full potential. Our collaborative environment recognizes the importance of a dedicated and client-responsive staff in driving our success.


  • Waterloo, Ontario, Canada OTIP RAEO Full time

    Job DescriptionThe Insurance Technical Support Specialist plays a vital role in providing exceptional service to our clients by offering technical support and product expertise to all sales and servicing teams within the Orbit brokerage.Responsibilities:Provide technical guidance and support to team members, ensuring they have the necessary knowledge to...


  • Waterloo, Ontario, Canada Manulife Full time

    About the RoleWe are seeking a highly skilled and bilingual customer service representative to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service to policyholders, agents, and other collaborators in both French and English languages.Key Responsibilities:Provide detailed and proactive...


  • Waterloo, Ontario, Canada OTIP RAEO Full time

    About UsAt OTIP RAEO, we're committed to delivering exceptional service and benefits support to our members. We believe in creating a workplace where everyone feels valued, supported, and included.About the RoleWe're seeking an experienced Insurance Service Specialist - Technical Support to join our team. As a key member of our brokerage, you'll be...


  • Waterloo, Ontario, Canada Ontario Teachers Insurance Plan Full time

    Compelling Insurance Solutions SpecialistWe are seeking a highly skilled professional to join our team as a Compelling Insurance Solutions Specialist. This role is ideal for an individual with excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer experiences.As a key member of our Home & Auto Service team, you...


  • Waterloo, Ontario, Canada Equitable Life of Canada Full time

    Life Insurance Industry Leader SoughtWe are looking for an experienced Lead Claims Specialist to join our team at Equitable Life of Canada.About the Opportunity:The successful candidate will be responsible for gathering and reviewing pertinent information in order to adjudicate and pay all life insurance claims, including Critical Illness, Death, and...