Multilingual Insurance Specialist
7 days ago
Company Overview
At Equitable, we recognize that your work life is not just about performing a job; it's about being part of a workplace that fosters growth and helps you reach your full potential. Our friendly and collaborative work environment acknowledges that the key to our growth and success lies in a dedicated, motivated, and client-responsive staff.
Estimated Salary: $60,000 - $80,000 per year, depending on experience and qualifications.
About the Role
We are seeking an experienced Customer Service Representative to join our team at our Waterloo location. As a bilingual representative, you will provide excellent client service to internal and external clients, including our clients, advisors, and regional sales and service offices. Your primary responsibilities will include handling incoming telephone calls, responding to email inquiries, and working closely with other departments to resolve customer concerns.
Required Skills and Qualifications
- Fluency in both French and English, including the ability to speak, read, and write proficiently in both languages
- Previous experience in a phone-based client care/service role is required
- Previous experience in an insurance company or a related medical field is an asset
- Superior interpersonal skills to manage relationships with internal and external clients
- Excellent listening skills to facilitate positive outcomes with inquiries and irate callers
- Ability to handle high stress levels in a fast-paced production environment
- Excellent verbal and written communication skills
Benefits
- A healthy work-life balance with employee wellness top of mind
- Annual bonus program, annual vacation allowance, and company-paid benefits program
- An additional paid volunteer day each year so you can spend time giving back to the community
- Immediate enrollment in the company's pension program with employer matching
- Employee resource groups that support an inclusive work environment
- Tuition support and specialized program assistance
- An onsite, full-service cafeteria with a variety of daily options
- Discounts on company products and services, and access to exclusive employee perks
Others
- This is a hybrid role with a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month.
- You will be required to complete an assessment and/or testing as part of the recruitment/offer process.
- Priority will be given to those who have completed their PLUM profile and Plum Discovery Survey.
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