Multilingual Customer Support Specialist

19 hours ago

Waterloo, Ontario, Canada Manulife Full time

The Canadian Contact Center at Manulife is seeking a Multilingual Customer Support Specialist to join our dynamic team. This role offers an excellent opportunity for a customer-focused individual with strong communication skills in both English and French.

As a Multilingual Customer Support Specialist, you will be responsible for providing exceptional customer service to policyholders, agents, and other collaborators through inbound calls, email, and chat. You will handle a high volume of customer inquiries, analyze problems, and provide detailed and proactive solutions using advanced technology and software systems.

To succeed in this role, you will need:

  • Bilingual (verbal & written proficiency) in both French and English due to frequent interaction with internal/external English-speaking customers or employees outside of Quebec.
  • Proven experience working in a fast-paced customer service environment.
  • Strong technical skills and ability to navigate multiple computer systems and software applications.

You will also have the opportunity to grow professionally in a flexible environment where well-being and inclusion are valued. Our team empowers employees to learn and grow in their careers, recognize and support individuals in achieving their goals, and foster a collaborative culture that promotes innovation and creativity.

This full-time position offers a competitive salary of $22.50-$25.00 per hour, 37.5 hours of work per week, and a comprehensive benefits package, including dental care, extended health care, life insurance, paid time off, stock options, and vision care. The work location is hybrid remote in Waterloo, ON N2J 2Z6.

We value candidates who are passionate about delivering exceptional customer experiences and possess a genuine desire to help and serve others. If you are a motivated and dedicated individual with a strong work ethic, we encourage you to apply for this exciting opportunity.

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