Multilingual Customer Service Specialist

1 week ago


Waterloo, Ontario, Canada Manulife Full time
About the Role

We are seeking a highly skilled and bilingual customer service representative to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service to policyholders, agents, and other collaborators in both French and English languages.

Key Responsibilities:

  • Provide detailed and proactive solutions to customer inquiries and issues.
  • Analyze problems and leverage advanced technology and software systems to accurately record customer interactions.
  • Demonstrate emotional intelligence and understanding in all interactions to build positive relationships with customers and advisors.
  • Stay updated on products, services, and industry regulations to provide accurate information to customers and support their financial and health goals.
  • Collaborate closely with team members and other departments to resolve complex customer issues and seek support when required.
About You

To be successful in this role, you will require:

  • Bilingual (verbal & written proficiency) in both French and English due to frequent interaction with internal/external English-speaking customers or employees outside of Quebec.
  • Proven experience working in a fast-paced customer service environment.
  • Strong technical skills and ability to navigate multiple computer systems and software applications.
About the Company

We offer a dynamic work environment where you can grow your career, learn from others, and make a meaningful contribution to our organization. Our benefits package includes dental care, extended health care, life insurance, paid time off, stock options, and vision care.

About the Location

This is a full-time position located in Waterloo, ON N2J 2Z6. The expected hours of work are 37.5 per week, and the salary range is $22.50-$25.00 per hour.



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