Multilingual Insurance Specialist

6 days ago

Waterloo, Ontario, Canada Equitable CA Full time

At Equitable, we recognize that your professional life extends beyond the tasks you perform. Our workplace is designed to help you grow and reach your full potential. Within our collaborative environment, we value a dedicated, motivated, and client-responsive staff.

This role involves working in an office in Waterloo, ON, as well as remotely. You will be required to work in our office a minimum of two assigned consecutive days every other week, plus one additional day per month. While there is flexibility to work from the office more often, some roles may require more frequent on-site attendance.

We are committed to delivering exceptional client service. As a subject matter expert in all aspects of our Individual Life and Critical Illness products, you will provide timely answers and effective solutions for our customers. To ensure your success, we offer extensive training to equip you with the knowledge needed to assist and educate clients with their diverse needs.

Our company culture is vital to our success, and we take it seriously. From the outset, you'll see how we're different. In our orientation program, you'll learn about our organization and how we're building connections with each other and the communities we serve.

You'll be part of a recognized leader in the insurance industry, one of Waterloo Area's and Southwestern Ontario's Top Employers. This role offers an excellent opportunity to develop your skills and advance your career.

In this position, you will serve as our brand ambassador, providing top-notch client service to internal and external clients. You will take ownership of effectively resolving inquiries related to life and critical illness insurance using your thorough knowledge of the products and demonstrating expertise and accountability.

As a key member of our team, you will have the opportunity to collaborate closely with other departments and learn about their functions as you work together to resolve inquiries.

To excel in this role, you will need to possess:

  • Fluency in both French and English, including the ability to speak, read, and write proficiently in both languages
  • Previous experience in a phone-based client care/service role
  • Previous experience in an insurance company or a related medical field (an asset)
  • Superior interpersonal skills to manage relationships with internal and external clients
  • Excellent listening skills to facilitate positive outcomes with inquiries and irate callers
  • Ability to handle high stress levels in a fast-paced production environment
  • Excellent verbal and written communication skills

In return, you can expect:

  • A healthy work-life balance with employee wellness as a priority
  • An annual bonus program, annual vacation allowance, and company-paid benefits program
  • An additional paid volunteer day each year so you can spend time giving back to the community
  • Immediate enrollment in the company's pension program with employer matching
  • Employee resource groups that support an inclusive work environment
  • Tuition support and specialized program assistance
  • An onsite, full-service cafeteria with a variety of daily options
  • Discounts on company products and services, and access to exclusive employee perks

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