Fairmont Gold Lounge Attendant

2 months ago

Ottawa, Ontario, Canada Accor Full time
Job Summary

We are seeking a highly skilled and experienced Fairmont Gold Lounge Attendant to join our team at Accor. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is nothing short of unforgettable.

Key Responsibilities
  • Guest Service: Consistently offer professional, friendly, and engaging service to our guests, ensuring their needs are met and exceeded.
  • Food and Beverage Service: Provide exceptional table service in the Fairmont Gold lounge, preparing and serving cocktails, coffees, teas, and other beverages to our discerning guests.
  • Food Presentation: Responsible for the set up and break down of all food and beverage presentations in the lounge, ensuring a visually appealing and appetizing experience for our guests.
  • Menu Knowledge: Assist guests with menu items, having in-depth knowledge of all menu items, garnishes, contents, and preparation methods.
  • Lounge Maintenance: Ensure the lounge is well-maintained at all times, with attention to detail in ensuring the ambiance changes in the lounge from one food and beverage presentation to the next.
  • Inventory Management: Assist with controlling inventory needed for the Fairmont Gold pantry and storage areas, ensuring efficiency and minimizing waste.
  • Relationship Building: Develop and maintain strong relationships with departments that support Fairmont Gold, primarily the culinary and stewarding departments.
  • Policy Adherence: Ensure all Fairmont Château Laurier policies, procedures, and corporate Fairmont Gold standards are known, followed, and acted upon at all times.
Requirements
  • Experience: Food and Beverage serving experience required, with a strong background in providing exceptional service to discerning guests.
  • Certifications: Smart serve certification required.
  • Skills: Excellent interpersonal and English/French communication skills, with a professional presentation and strong problem-solving abilities.
  • Physical Demands: Frequent standing and walking throughout shift, frequent lifting and carrying up to 40 lbs, occasional kneeling, pushing, pulling, lifting, and ascending or descending ladders, stairs, and ramp.
Why Work for Accor?

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

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