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Fairmont Gold Lounge Attendant
1 month ago
Are you passionate about delivering exceptional service and creating unforgettable experiences for our guests? As a Fairmont Gold Lounge Attendant, you will be the face of our luxury hospitality brand, providing personalized service and ensuring that every guest feels valued and cared for.
Key Responsibilities:
- Consistently offer professional, friendly, and engaging service to our guests
- Provide exceptional table service in the Fairmont Gold lounge, including preparing cocktails, coffees, teas, and other beverages
- Responsible for the set up and break down of all food and beverage presentations in the lounge
- Assist guests with food and beverage menu items, including knowledge of all menu items, garnishes, contents, and preparation methods
- Ensure the lounge is well maintained at all times, with attention to detail and a focus on creating a welcoming ambiance
- Clearing dishes from guest tables and ensuring cleanliness of the lounge and service areas
- Identify guest preferences and act on them to develop and maintain strong guest relationships
- Effectively organize the Fairmont Gold pantry and storage areas to ensure efficiency
- Assist with controlling inventory needed for Fairmont Gold pantry and storage areas
- Create strong relationships with departments that support Fairmont Gold, primarily the culinary and stewarding departments
- Ensure all Fairmont Chateau Laurier policies, procedures, and corporate Fairmont Gold standards are known, followed, and acted upon at all times
- Follow all safety and sanitation policies when handling food and beverage items
- Follow all sustainability standards and initiatives
Requirements:
- Food and Beverage serving experience required
- Smart serve required
- Excellent interpersonal and English/French communication skills
- Must possess a professional presentation
- Strong problem-solving abilities
- Highly responsible and reliable
- Bar tending skills an asset
Physical Aspects of Position:
- Frequent standing and walking throughout shift
- Frequent lifting and carrying up to 40 lbs
- Occasional kneeling, pushing, pulling, lifting
- Occasional ascending or descending ladders, stairs, and ramp