Customer Service Director

1 week ago


Nova Scotia, Canada Meridia Recruitment Solutions Full time

Job Overview


We are seeking an experienced Sales and Customer Support Manager to join our team at Meridia Recruitment Solutions in Dartmouth, Nova Scotia.


The ideal candidate will have a proven track record of delivering exceptional customer service, managing teams, and driving sales growth. This is a challenging opportunity for a results-driven professional who can excel in a fast-paced environment.


About the Role


As a Sales and Customer Support Manager, you will be responsible for leading a team of customer service representatives, ensuring excellent customer experience, and meeting sales targets. You will work closely with cross-functional teams to drive business growth and implement process improvements.


Main Responsibilities



  • Team Management: Lead, motivate, and develop a team of 5-7 CSRs, providing guidance and support to enhance their performance across various locations.
  • Order Expediting: Monitor order processing and fulfillment, ensuring orders are expedited promptly and accurately. Collaborate closely with the Production and Planning teams to streamline workflows and resolve any production-related issues that may impact order delivery.
  • Training and Development: Develop and execute training programs to equip CSRs with the knowledge and skills needed to excel in their roles. Provide ongoing coaching and mentorship to team members, fostering their professional growth and development.
  • Project Implementation: Lead and oversee customer service-related projects, including process improvements and system enhancements. Collaborate with cross-functional teams to ensure successful project execution, meeting timelines and objectives.

What You Will Bring:



  • A minimum of 5-7 years of progressive experience in customer service management or a related role within a manufacturing environment. Demonstrated leadership experience required.
  • Proven ability to effectively manage and lead Customer Service Representatives (CSRs) across multiple geographically dispersed locations.
  • Excellent verbal and written communication skills to effectively interact with customers, employees, and other stakeholders.
  • Strong analytical and problem-solving skills to address customer issues, identify root causes, and implement effective solutions.
  • Proficiency in customer relationship management (CRM) software and Microsoft Office Suite (Word, Excel, PowerPoint).
  • Demonstrated ability to lead process improvement initiatives, streamline workflows, and optimize customer service operations.
  • Experience in developing and implementing training programs for customer service teams to enhance their skills and performance.
  • Knowledge of quality assurance principles and practices to ensure consistent service quality.

Compensation Package:


We offer a competitive salary ranging from $80,000 to $110,000 per annum, depending on experience, plus benefits and opportunities for career growth.



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