Customer Service Director

4 weeks ago

Nova Scotia, Canada Meridia Recruitment Solutions Full time

Customer Service Director

Maintain a high-performing customer service team by implementing effective management techniques, motivating, training, and developing team members, and fostering a highly successful and efficient sales and service environment.

The primary objective is to ensure the smooth operation of the inside sales group by employing effective management techniques, motivating, training, and developing team members, and fostering a highly successful and efficient sales and service environment.

The Customer Service Director serves as the product and service advocate, ensuring that all front-line staff possess the necessary product knowledge to fulfill client needs and generate quality referrals.

This position requires a high degree of professionalism to all employees and customers and oversees the quality and efficiency of customer service.

Key Responsibilities:

1. CSR Management/Leadership:

• Lead, motivate, and develop a team of 5-7 CSRs, providing guidance and support to enhance their performance in various locations.

• Establish clear performance objectives, conduct regular performance evaluations, and provide constructive feedback to drive continuous improvement.

• Foster a customer-centric culture within the team, emphasizing responsiveness, professionalism, and a commitment to exceeding customer expectations.

2. Expediting Orders:

• Monitor order processing and fulfillment, ensuring orders are expedited promptly and accurately.

• Collaborate closely with the Production and Planning teams to streamline workflows and resolve any production-related issues that may impact order delivery.

• Implement proactive measures to reduce order lead times and improve order accuracy.

3. Training and Development:

• Develop and execute training programs to equip CSRs with the knowledge and skills needed to excel in their roles.

• Provide ongoing coaching and mentorship to team members, fostering their professional growth and development.

• Stay up-to-date with industry trends and best practices to continuously enhance the team's capabilities.

4. Project Implementation:

• Lead and oversee customer service-related projects, including process improvements and system enhancements.

• Collaborate with cross-functional teams to ensure successful project execution, meeting timelines and objectives.

• Monitor project outcomes and implement adjustments as needed to achieve desired results.

Other Responsibilities:

• Provide comprehensive training to develop staff to meet established customer sales, service, and product knowledge standards.

• Coach and lead front-line employees, including monitoring performance, establishing performance goals and objectives while guiding their career development.

• Proactively address issues that impact service quality, efficiency, and productivity.

• Guarantee customer service staff possess and maintain interpersonal skills and comprehensive product knowledge across the product and service range.

• Strategize and monitor the daily activities of customer service operations.

• Take ownership of customer issues; investigate and resolve customer service concerns and questions and follow through to resolution.

• Operate as a liaison between sales, manufacturing, and shipping on a daily basis.

• Partner collaboratively with the Production Planning Team to align customer priorities.

• Assist in creating and managing the business plan and budget, reviewing, and ensuring efforts align with maintaining operating expenditures within budget.

What You Will Bring:

• Education: University degree in a relatable field.

• Experience: A minimum of 5-7 years of progressive experience in customer service management or a related role within a manufacturing environment. Demonstrated leadership experience required.

• Managing from a Distance: Proven ability to effectively manage and lead Customer Service Representatives (CSRs) across multiple geographically dispersed locations.

• Communication Skills: Excellent verbal and written communication skills to effectively interact with customers, employees, and other stakeholders.

• Problem-Solving Abilities: Strong analytical and problem-solving skills to address customer issues, identify root causes, and implement effective solutions.

• Technical Skills: Proficiency in customer relationship management (CRM) software and Microsoft Office Suite (Word, Excel, PowerPoint).

• Process Improvement: Demonstrated ability to lead process improvement initiatives, streamline workflows, and optimize customer service operations.

• Cross-Functional Collaboration: Proven ability to collaborate effectively with cross-functional teams, including Sales, Production, and Planning departments.

• Training and Development: Experience in developing and implementing training programs for customer service teams to enhance their skills and performance.

• Quality Assurance: Knowledge of quality assurance principles and practices to ensure consistent service quality.

• Language: Being bilingual is not a requirement, however it would be an asset.

• Must demonstrate open and transparent dialogue in all aspects of work.

  • Customer Service Director

    2 weeks ago

    Nova Scotia, Canada Meridia Recruitment Solutions Full time

    Job Title: Customer Service DirectorAbout the Role:We are seeking an exceptional Customer Service Director to lead our customer service team in Dartmouth, Nova Scotia. As a key member of our Meridia Recruitment Solutions team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our inside sales group.About...

  • Customer Service Director

    2 weeks ago

    Nova Scotia, Canada Meridia Recruitment Solutions Full time

    Meridia Recruitment Solutions is currently seeking a highly skilled and experienced Customer Service Director to join their team in Dartmouth, Nova Scotia.The ideal candidate will have a minimum of 5-7 years of progressive experience in customer service management or a related role within a manufacturing environment. They will possess excellent leadership...

  • Customer Service Director

    1 week ago

    Nova Scotia, Canada Meridia Recruitment Solutions Full time

    Job OverviewWe are seeking an experienced Sales and Customer Support Manager to join our team at Meridia Recruitment Solutions in Dartmouth, Nova Scotia.The ideal candidate will have a proven track record of delivering exceptional customer service, managing teams, and driving sales growth. This is a challenging opportunity for a results-driven professional...

  • Enterprise Architecture Director

    4 weeks ago

    Nova Scotia, Canada Meridia Recruitment Solutions Full time

    Job Title: Director Enterprise ArchitectureAbout the Role:Nova Scotia Power is seeking a skilled Director Enterprise Architecture to join their team. As a key member of the Technology Senior Leadership Team, you will contribute to the overall financial, risk, resource, and issue management of the IT Department.Key Responsibilities:Lead the creation,...

  • Customer Service Manager

    4 weeks ago

    Nova Scotia, Canada Meridia Recruitment Solutions Full time

    Customer Service ManagerMeridia Recruitment Solutions is seeking a highly skilled Customer Service Manager to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our inside sales group.The ideal candidate will possess a strong leadership background,...

  • Customer Service Representative

    4 weeks ago

    Nova Scotia, Canada Fix Full time

    Eldis Group Partnership (EGP) is a leading eCommerce company specializing in DIY home appliance repair solutions. We provide consumers with the parts and know-how to fix their household products, offering the largest collection of step-by-step installation instructions and videos.We're seeking a skilled Customer Service Representative who can: Handle large...

  • Customer Service Advocate

    1 week ago

    Nova Scotia, Canada Fix Full time

    We are Eldis Group Partnership (EGP), a leading Maritime-based eCommerce company, dedicated to helping do-it-yourselfers fix their home appliances, outdoor power tools, and lawn equipment.We operate a family of websites providing consumers with the parts and know-how to fix their household products themselves, offering the internet's largest collection of...

  • Customer Service Representative

    4 weeks ago

    Nova Scotia, Canada Fix Full time

    Eldis Group Partnership (EGP) is a proud Maritime-based eCommerce company. We help do-it-yourselfers (DIY) fix their home appliances, outdoor power tools, and lawn equipment. EGP operates a family of websites, where we provide consumers with the parts and know-how to fix their household products themselves, offering the internet's largest collection of...

  • Director, Legal and Regulatory Affairs

    1 month ago

    Nova Scotia, Canada Nova Scotia Barristers' Society Full time

    Job Title: Director, Legal and Regulatory AffairsWe are seeking a highly skilled and experienced lawyer to join our team as Director, Legal and Regulatory Affairs. As a key member of our Legal and Regulatory Affairs team, you will provide expert legal advice and guidance on a wide range of matters, including contract drafting and review, regulatory...

  • Customer Service Associate

    1 week ago

    Nova Scotia, Canada Tim Hortons Full time

    Job DescriptionWe are seeking a highly motivated and detail-oriented Customer Service Associate to join our team at Tim Hortons. As a Customer Service Associate, you will be responsible for providing excellent customer service, preparing food and beverages, and maintaining a clean and safe working environment.About the JobThis is a full-time position with...

  • Enterprise Architecture Director

    1 week ago

    Nova Scotia, Canada Meridia Recruitment Solutions Full time

    Job OverviewNova Scotia Power is seeking a seasoned Director of Enterprise Architecture to drive technology strategy and lead their team of technical professionals.About the CompanyNova Scotia Power values their employees and is committed to providing exceptional service to their customers. They are hiring solution-minded individuals to help them grow into...

  • Mechanical Project Director

    1 week ago

    Nova Scotia, Canada Meridia Recruitment Solutions Full time

    We are seeking a skilled Mechanical Project Director to join our team at Meridia Recruitment Solutions.About the Role:The Mechanical Project Director will be responsible for overseeing and executing multiple complex projects in the mechanical building services sector. As a key member of our team, you will serve as a technical expert, ensuring that projects...

  • Regional Sales Director

    1 week ago

    Nova Scotia, Canada Claire's Full time

    Claire's - A Leader in Fashion RetailAre you a motivated sales professional looking for a new challenge? We are seeking a Regional Sales Director to join our team in Nova Scotia.About the RoleThis is an exciting opportunity to lead and manage a team of sales professionals, driving sales growth and operational excellence across the region. As a Regional Sales...

  • Senior Project Director for IM/IT Strategic Initiatives

    1 week ago

    Nova Scotia, Canada Nova Scotia Health Authority Full time

    About the RoleWe are seeking an experienced Senior Project Director to lead our IM/IT strategic initiatives, overseeing a dynamic team responsible for requirements, design, development, testing, and implementation of IM/IT projects across the province.Key Responsibilities:Lead, implement, and promote provincial strategic direction under guidance and...

  • Construction Project Director

    4 weeks ago

    Nova Scotia, Canada Meridia Recruitment Solutions Full time

    Job SummaryWe are seeking a highly experienced Construction Project Director to lead our construction projects from concept to completion. The ideal candidate will have a proven track record of managing large-scale construction projects, with a strong focus on safety, quality, and budget management.Key ResponsibilitiesOversee all aspects of construction...

  • Sales Representative

    2 weeks ago

    Nova Scotia, Canada Auxaire Inc. Full time

    Job OverviewAuxaire Inc. is seeking a Sales Representative to join our team in providing exceptional on-site customer service.SalaryThe estimated salary for this role is $45,000 - $65,000 per year, depending on experience and location.Job DescriptionWe are looking for a skilled sales representative who can effectively sell goods or services, set up and...

  • Customer Service Representative

    1 week ago

    Nova Scotia, Canada Fix Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Fix, a leading maritime-based eCommerce company. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving their issues, and selling products that meet their needs.Company OverviewFix is a...

  • Dynamic Project Manager for IM/IT Services

    1 week ago

    Nova Scotia, Canada Nova Scotia Health Authority Full time

    About the OpportunityThe Nova Scotia Health Authority is seeking a highly skilled and experienced Project Manager to oversee a dynamic, multi-disciplinary team responsible for the requirements, design, development, testing, and implementation of IM/IT and OPOR projects throughout the province.This position supports the organization's direction towards the...

  • Associate Customer Support

    2 months ago

    Nova Scotia, Canada Tech Mahindra Full time

    On this project you will be providing frontline customer service and support for internet customers. You will be answering questions and resolving related to billing, hardware and software updates, product information, new service setup, and service features. In addition to this, you will be tasked with sales and Retention opportunities that you would be...

  • Associate Customer Support

    2 months ago

    Nova Scotia, Canada Tech Mahindra Full time

    On this project you will be providing frontline customer service and support for internet customers. You will be answering questions and resolving related to billing, hardware and software updates, product information, new service setup, and service features. In addition to this, you will be tasked with sales and Retention opportunities that you would be...