Customer Service Advocate
1 week ago
We are Eldis Group Partnership (EGP), a leading Maritime-based eCommerce company, dedicated to helping do-it-yourselfers fix their home appliances, outdoor power tools, and lawn equipment.
We operate a family of websites providing consumers with the parts and know-how to fix their household products themselves, offering the internet's largest collection of step-by-step installation instructions and videos.
Our commitment is to empower consumers to repair rather than replace their household products.
We are seeking an Inbound Customer Sales Representative who can tackle large amounts of customer inquiries, issues, and complaints, while prioritizing customer satisfaction.
The ideal candidate will:
- Identify customers' needs, clarify their information, research their issues, and provide solutions or alternatives to resolve their problems.
- Seize opportunities to sell products when they arise, leveraging excellent customer service and sales skills.
Expect calls on various topics, including part replacements, product troubleshooting, and manufacturer recommendations.
Don't worry if you're not handy; we offer comprehensive training to ensure your success in this role.
We believe in taking care of our team members, offering:
- A competitive salary starting at $16.50 per hour.
- Paid training, allowing you to earn while you learn.
- An employee recognition program, promoting teamwork and excellence.
- Opportunities for performance-based increases, twice a year.
- A virtual social committee organizing events for all to enjoy.
- Health, dental, and life insurance coverage, as well as an employee assistance program.
- A healthcare on-demand program and an employee wellness program.
Our team loves working from home, the opportunities for internal advancement, in-depth paid training, and our family-oriented culture.
Please note that flexibility is key, as you'll need to work evenings, weekends, and holidays, primarily covering mid-shifts between 2:00 pm and 1:30 pm AST.
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