Technical Support Specialist

4 days ago

Toronto, Ontario, Canada Tata Consultancy Services Full time

As a Technical Support Specialist at Tata Consultancy Services, you will provide expert technical assistance to customers, resolving complex issues related to software and hardware. Your role will involve thorough analysis, troubleshooting, and problem-solving to ensure seamless customer experiences. Key responsibilities include resolving incidents, handling break/fix tasks, and collaborating with internal teams to deliver quality support. By joining our technical support team, you will be working in a dynamic, customer-centric environment where technical expertise and excellent communication skills are highly valued.

Key duties and responsibilities include:

  • Providing Tier 2 support to customers through thorough issue analysis and resolution
  • Collaborating with internal teams to resolve complex technical issues
  • Handling break/fix tasks, including software installations and hardware repairs
  • Escalating issues to Level 3 as necessary

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