Technical Support Specialist

1 week ago

Toronto, Ontario, Canada Nextgen System Canada Full time
Overview

At Nextgen System Canada, we are seeking a skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing top-notch technical assistance to our clients, ensuring they receive the best possible support experience.

Salary and Benefits

We offer a competitive salary of $55,000 - $65,000 per year, depending on experience. Additionally, you will be eligible for comprehensive benefits, including health, dental, and vision coverage, as well as a generous retirement plan.

Job Description

The Technical Support Specialist will be responsible for:

  • Responding to client inquiries via phone, email, or in-person, resolving technical issues efficiently and effectively.
  • Providing expert technical guidance and training to clients, either individually or in group settings.
  • Maintaining accurate records of client interactions, including issue resolution and follow-up actions.
  • Collaborating with internal teams to identify and resolve complex technical issues.
Required Skills and Qualifications

To succeed in this role, you will need:

  • A strong understanding of computer hardware, software, and operating systems.
  • Excellent communication and interpersonal skills, with the ability to work with clients from diverse backgrounds.
  • Proven problem-solving and analytical skills, with the ability to think critically and creatively.
  • 1-2 years of experience in a technical support role, preferably in a similar industry.
Work Environment

This is a fast-paced environment where you will be working under pressure to meet tight deadlines. You will be required to sit for extended periods, with some standing and walking involved. We value your physical and mental well-being and provide a supportive work environment that encourages teamwork and collaboration.

Personal Suitability

We are looking for someone who is:

  • Accurate and detail-oriented, with a strong focus on delivering high-quality results.
  • An excellent communicator, able to articulate complex technical concepts in simple terms.
  • A team player, willing to collaborate with others to achieve common goals.
  • Able to prioritize tasks effectively, managing multiple projects simultaneously.

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