Guest Service Agent

5 months ago

NiagaraontheLake, Canada Holiday Inn Express Niagara-on-the-Lake Full time

The Holiday Inn Express & Staybridge Suites hotels are actively recruiting for our Guest Services team, who will help to create unique, fun and memorable experiences for those travelling to the area and who are calling us "home".

RESPONSIBILITIES
- Answers internal or external phone calls in a pleasant and professional manner.
- Processes check-in and check-out of all guests for the hotel and accurately maintains guest accounts.
- Responsible to complete the daily checklist based on the shift AM / PM
- Knowledgeable of promotions being offered by Holiday Inn Express/Staybridge Suites as well as the rewards program, IHG 1 Rewards.
- Maintains record of Service Recovery (Guest Requests), ensuring communication to respective departments and follow up with guests
- Ability to actively promote the services offered by the company, as well as those in the local area.
- Adheres to all hotel policies regarding security, safety procedures, walk-in check-in, and guest confidentiality.
- Ensures that any relevant guest or group information is passed on to the next shift.
- Maintains the appropriate personal appearance and hygiene when on duty, including proper uniform.

SKILLS/KNOWLEDGE/EXPERIENCE
- Must have previous customer service experience; front desk experience an asset;
- Friendly and courteous disposition;
- Excellent interpersonal, organizational and communication skills;
- Proficient with computerized systems, knowledge of Opera an asset;
- Must be able to reliably work a variety of shifts including mornings, evenings and weekends.
- While we welcome all applicants, only those selected for an interview will be contacted.

**Job Type**: Part-time

Pay: $17.50 per hour

Expected hours: 16 - 36 per week

**Benefits**:

- Flexible schedule
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Overtime pay

**Experience**:

- customer service: 1 year (preferred)
- hotel front desk: 1 year (preferred)

Work Location: In person

  • Guest Service Agent

    6 months ago

    Niagara-on-the-Lake, Canada Vintage Hotels - Prince of Wales Full time

    The Prince of Wales Hotel is seeking a Guest Service Agent to join their incredible Front Office Team. The role of the Guest Service Agent is to assist Guests with room check-in/out, information and other related duties in a prompt, courteous and professional manner consistent with a superior quality hotel operation. **What you'll be doing**: - Register...

  • Guest Service Agent

    6 months ago

    Niagara-on-the-Lake, Canada Niagara's Finest Hotels Full time

    Niagara's Finest Hotels is seeking Part Time Guest Service Agents to join our front Office team! This is an excellent opportunity for those who have a passion for Guest Service and enjoy a fast paced environment. **What you'll be doing**: - Register guests and assign rooms. - Accommodate special request whenever possible. - Assist in pre-registration and...

  • Guest Service Agent

    5 months ago

    Niagara-on-the-Lake, Canada PRINCE OF WALES HOTEL Full time

    Prince of Wales Hotel is seeking a part time Guest Service Agent to join our front Office team! This is an excellent opportunity for those who have a passion for Guest Service and enjoy a fast paced environment. **What you'll be doing**: - Register guests and assign rooms. - Accommodate special request whenever possible. - Assist in pre-registration and...

  • Guest Service Agent

    5 months ago

    Niagara-on-the-Lake, Canada PRINCE OF WALES HOTEL Full time

    Prince of Wales Hotel is seeking full and part time Guest Service Agents to join our front Office team! This is an excellent opportunity for those who have a passion for Guest Service and enjoy a fast paced environment. **What you'll be doing**: - Register guests and assign rooms. - Accommodate special request whenever possible. - Assist in...

  • Guest Service Agent

    6 months ago

    Niagara-on-the-Lake, Canada Niagara's Finest Hotels Full time

    Best Western Colonel Butler Inn is currently seeking a part time Guest Service Agent to join our growing Front Office Team! This is an excellent opportunity for those who have a passion for Guest Service and enjoy working in a fast paced environment. **What you'll be doing**: - Register guests and assign rooms. - Accommodate special request whenever...

  • Guest Service Agent

    6 months ago

    Niagara-on-the-Lake, Canada Niagara's Finest Hotels Full time

    Niagara's Finest Hotels is currently seeking a part time Guest Service Agent to join our growing Front Office team! This is an excellent opportunity for those who have a passion for Guest Service and enjoy a fast paced environment. **What you'll be doing**: - Register guests and assign rooms. - Accommodate special request whenever possible. - Assist in...

  • Guest Service Agent

    4 weeks ago

    Niagara-on-the-Lake, Canada Vintage Hotels: Prince of Wales Full time

    Vintage Hotels is currently seeking a Full Time Guest Service Agent to join our growing Front Office team at the Prince of Wales Hotel! This is an excellent opportunity for those who have a passion for Guest Service and enjoy a fast paced environment. **What you'll be doing**: - Register guests and assign rooms. - Accommodate special request whenever...

  • Guest Service Agent

    6 months ago

    Niagara-on-the-Lake, Canada Pillar and Post Full time

    Vintage Hotels is currently seeking Full time Guest Service Agent to join our growing Pillar and Post Front Office Team! This is a unique role that encompasses both Front Desk and Bellperson duties! This is an excellent opportunity to work with a tenured team, while gaining experience in one of Niagara’s top hotels! **What you'll be doing**: - Carries...

  • Guest Service Agent/bellperson

    6 months ago

    Niagara-on-the-Lake, Canada Niagara's Finest Hotels Full time

    Vintage Hotels is currently seeking Full time Guest Service Agent to join our growing Pillar and Post Front Office Team! This is a unique role that encompasses both Front Desk and Bellperson duties! This is an excellent opportunity to work with a tenured team, while gaining experience in one of Niagara’s top hotels! **What you'll be doing**: - Carries...

  • Guest Service Agent

    5 months ago

    Niagara-on-the-Lake, Canada Hilton Garden Inn Niagara-on-the-Lake Full time

    **Description**: A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. **What will I be doing?** As a Guest Services Agent, you would be responsible for greeting and registering guests and checking...

  • Guest Service Agent

    6 months ago

    Niagara-on-the-Lake, Canada Hilton Garden Inn Niagara-on-the-Lake Full time

    At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! _ - We understand what it takes to be a part of something great. We will encourage you to bring your true self to...

  • Night Guest Services Agent

    2 months ago

    Niagara-on-the-Lake, Canada Vintage Hotels: Prince of Wales Full time

    Vintage Hotels is currently seeking a Full Time Night Guest Service Agent to join our growing Front Office team at our Queen's Landing Hotel! This is an excellent opportunity for those who have a passion for Guest Service and enjoy a fast paced environment. **What you'll be doing**: - Performs daily check-out/in procedures during midnight shift are...

  • Guest Service Manager

    5 months ago

    Niagara-on-the-Lake, Canada Lais Hotel Properties Limited Full time

    Queen's Landing is currently seeking a Full Time Guest Service Manager to join our growing team! Situated in the heart of Niagara on the Lake, our luxury boutique of hotels and restaurants welcome guests from all over the world! If you enjoy a fast paced environment and have previous Front Desk management experience, this could be the role for you! **What...

  • Guest Service Manager

    6 months ago

    Niagara-on-the-Lake, Canada Queens Landing Full time

    Queen's Landing is currently seeking a Full Time Guest Service Manager to join our growing team! Situated in the heart of Niagara on the Lake, our luxury boutique of hotels and restaurants welcome guests from all over the world! If you enjoy a fast paced environment and have previous Front Desk management experience, this could be the role for you! **What...

  • Guest Service Agent

    5 months ago

    Niagara Falls, Canada Hilton Hotel and Suites Niagara FallsFallsview Full time

    **What will it be like to work for this Hilton Niagara Falls/Fallsview?** One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative forward-thinking hospitality leader by offering best-in-class products, services and amenities to ensure that every guest feels...

  • Guest Service Manager

    4 weeks ago

    Niagara-on-the-Lake, Canada Vintage Hotels: Pillar and Post Full time

    Vintage Hotels is currently seeking a Full Time Guest Service Manager to join our growing Pillar and Post Team! Situated in the heart of Niagara on the Lake, our luxury boutique of hotels and restaurants welcome guests from all over the world! If you enjoy a fast paced environment and have previous Front Desk management experience, this could be the role...

  • Guest Service Agent

    6 months ago

    Niagara Falls, Canada Hilton Hotel and Suites Niagara FallsFallsview Full time

    **What will it be like to work for this Hilton Niagara Falls/Fallsview?** One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative forward-thinking hospitality leader by offering best-in-class products, services and amenities to ensure that every guest feels...

  • Guest Service Agent

    5 months ago

    Niagara Falls, Canada Old Stone Inn Boutique Hotel Full time

    Responsibilities for Guest Service Agent - Check guests in and out of their rooms - Answer any questions guests have - Make recommendations for activities and restaurants - Store any luggage guests have - Answer the phone and direct the call - Arrange transportation for guests - Maintain the record of guests that have checked in and out - Manage room...

  • Guest Service Agent

    6 months ago

    Niagara Falls, Canada Old Stone Inn Boutique Hotel Full time

    Responsibilities for Guest Service Agent - Check guests in and out of their rooms - Answer any questions guests have - Make recommendations for activities and restaurants - Store any luggage guests have - Answer the phone and direct the call - Arrange transportation for guests - Maintain the record of guests that have checked in and out - Manage room...

  • Guest Service Agent

    6 months ago

    Niagara Falls, Canada Sheraton Fallsview Hotel Full time

    Niagara Falls-based _**Canadian Niagara Hotels Group of Companies**_ is one of Canada’s largest and most successful diversified entertainment businesses, with more than 2500 talented professionals spread across its various Hotels, Spas, Conference Centres, Restaurants, Craft Brewery and Distillery, Indoor Waterpark, City Touring, Entertainment and...