Guest Services Supervisor

3 weeks ago

NiagaraontheLake, Canada Holiday Inn Express Niagara-on-the-Lake Full time

Meet the award-winning Holiday Inn Express & Staybridge Suites Niagara-on-the-Lake; the areas first dual-branded, modern hotel property at the gateway to everything Niagara We are looking for a dynamic Guest Services Supervisor to join our team and embark on an exciting career.

Under the general guidance of the Assistant General Manager and within the limits of establishing Holiday Inn Express & Staybridge Suites Niagara-on-the-Lake policies and procedures, the Guest Service Supervisor is responsible for all aspects of the front desk operation ensuring that the front desk team provide impressive service to our guests, and supporting the Assistant General Manager in other areas as needed such as breakfast and meeting rooms.

RESPONSIBILITIES
- Supervise and coach team members on a daily basis, providing an exemplary example for the team to follow in relation to guest service and teamwork.
- Act as an ambassador for the hotel and brand; responding in a courteous and professional manner to guest and third party concerns; fielding issues with all operational departments.
- Coordinate with other departments such as breakfast, housekeeping, and sales.
- Knowledgeable of promotions being offered by Holiday Inn Express/Staybridge Suites as well as the rewards program, IHG 1 Rewards.
- Assists with the resolutions of guest complaints.
- Performs all duties of a Guest Service Agent.
- Ensure effective communication and/or resolution of maintenance issues.
- Adheres to all hotel policies regarding security, safety procedures, and guest confidentiality.
- Maintains the appropriate personal appearance and hygiene when on duty, including proper attire.
- Covering over-night shifts periodically when needed.
- Other duties such as basic cleaning and pool chemical testing.

SKILLS/KNOWLEDGE/EXPERIENCE
- Minimum 1 years of experience in front desk supervisor role;
- Minimum 2 years hotel experience;
- Excellent interpersonal, organizational and communication skills;
- Proficient with computerized systems, knowledge of Opera an asset;
- Must be able to reliably work a variety of shifts including mornings, evenings and weekends.
- While we welcome all applicants, only those selected for an interview will be contacted.

Pay: $19.00 per hour

Additional pay:

- Overtime pay

**Benefits**:

- Dental care
- Flexible schedule

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Holidays
- Weekends as needed

Work Location: In person

  • Guest Services Supervisor

    1 week ago

    Niagara-on-the-Lake, Canada Holiday Inn Express and Staybridge Suites Full time

    **POSITION AVAILABLE: Guest Services Supervisor** **REPORTS TO**: **Guest Service Manager** **LOCATION: Niagara-on-the-Lake** **ADDRESS: 524 York Road, Niagara-on-the-Lake, ON L0S 1J0** Meet Holiday Inn Express & Staybridge Suites Niagara-on-the-Lake, the areas first dual-branded, modern new hotel at the gateway to EVERYTHING Niagara! We are looking for...

  • Guest Service Supervisor

    2 weeks ago

    Niagara-on-the-Lake, Canada Niagara's Finest Hotels Full time

    Niagara's Finest Hotels is currently seeking a Full Time Guest Service Supervisor to join our growing team! Situated in the heart of Niagara, this is an excellent opportunity for those with a passion for guest service and luxury! **What you'll be doing**: - Assist the Front Office Manager with comment card recovery, and scheduling. - Manage all Guest Room...

  • Guest Services Manager

    2 weeks ago

    Niagara-on-the-Lake, Canada Holiday Inn Express Niagara-on-the-Lake Full time

    Meet the award-winning Holiday Inn Express & Staybridge Suites Niagara-on-the-Lake; the areas first dual-branded, modern hotel property at the gateway to everything Niagara! We are looking for a dynamic Guest Services Manager to join our team and embark on an exciting career. Under the general guidance of the Hotel Manager and within the limits of...

  • Guest Service Supervisor

    4 weeks ago

    Niagara Falls, Canada WildPlay Full time

    **Guest Services Supervisor** **Summary** **Responsibilities and Duties include but aren’t limited to** - Manages the flow of guest traffic to optimize the Park experience. - Manages the central cash on location, prepares cash deposits, and change orders weekly. - Manages supplies on location. - Completes weekly reports for the Guest Service Manager. -...

  • Guest Service Supervisor

    5 months ago

    Niagara Falls, Canada WildPlay Full time

    **Guest Services Supervisor** **Summary** **Responsibilities and Duties include but aren’t limited to** - Manages the flow of guest traffic to optimize the Park experience. - Manages the central cash on location, prepares cash deposits, and change orders weekly. - Manages supplies on location. - Completes weekly reports for the Guest Service Manager. -...

  • Guest Service Supervisor

    2 weeks ago

    Niagara Falls, Canada WildPlay Full time

    **Guest Services Supervisor** **Summary** **Responsibilities and Duties include but aren’t limited to** - Manages the flow of guest traffic to optimize the Park experience - Manages the central cash on location, prepares cash deposits, and change orders weekly - Manages supplies/products on location and conducts weekly inventory - Oversees Guest Service...

  • Guest Service Manager

    1 week ago

    Niagara-on-the-Lake, Canada Queen's Landing Hotel Full time

    Queen's Landing is seeking a Guest Service Manager to assist with the daily administrative and operational activities required for Guest services including check in/out for a superior quality hotel and conference facility. **Primary Responsibilities**: - Providing personalized and exceptional guest service at every given opportunity. - Meeting established...

  • Guest Service Agent

    7 days ago

    Niagara-on-the-Lake, Canada Queen's Landing Hotel Full time

    The Queen's Landing hotel is hiring for both Full-Time and Part-Time Guest Service Agents! Come join our wonderful team today! **Position Summary**:To assist Guests with room check-in/out, information and other related duties in a prompt, courteous and professional manner consistent with a superior quality hotel operation. **Duties and...

  • Guest Service Manager

    1 week ago

    Niagara-on-the-Lake, Canada Queen's Landing Hotel Full time

    Queen's Landing is seeking a Guest Service Manager to assist with the daily administrative and operational activities required for Guest services including check in/out for a superior quality hotel and conference facility. **Primary Responsibilities**: - Providing personalized and exceptional guest service at every given opportunity. - Meeting established...

  • Guest Services Agent

    4 hours ago

    Niagara-on-the-Lake, Canada Holiday Inn Express Niagara-on-the-Lake Full time

    The Holiday Inn Express & Staybridge Suites hotels are actively recruiting for our Guest Services team, who will help to create unique, fun and memorable experiences for those travelling to the area and who are calling us "home". Flexible scheduling available for either part-time hours or seasonal full-time hours. RESPONSIBILITIES - Answers internal or...

  • Guest Service Agent

    7 months ago

    Niagara-on-the-Lake, Canada Vintage Hotels - Prince of Wales Full time

    The Prince of Wales Hotel is seeking a Guest Service Agent to join their incredible Front Office Team. The role of the Guest Service Agent is to assist Guests with room check-in/out, information and other related duties in a prompt, courteous and professional manner consistent with a superior quality hotel operation. **What you'll be doing**: - Register...

  • Guest Service Agent

    7 days ago

    Niagara-on-the-Lake, Canada Vintage Hotels Full time

    **Exceptional individuals delivering exceptional experiences!** Our **Guest Service Team** at Pillar and Post is key in creating unforgettable luxury experiences for our Guests and plays a vital role in our success. From the moment the Guest arrives at the hotel we strive to create a sense of welcome that is genuine, memorable and unique. We are fair and...

  • Guest Service Agent

    4 days ago

    Niagara-on-the-Lake, Canada Prince of Wales Hotel Full time

    The Prince of Wales Hotel is currently seeking a Guest Service Agent to assist guests with room check-in/out, information and other related duties in a prompt, courteous and professional manner consistent with a superior quality hotel operation. Primary Responsibilities include: - Register guests and assign rooms. - Accommodate special request whenever...

  • Guest Service Agent

    7 months ago

    Niagara-on-the-Lake, Canada PRINCE OF WALES HOTEL Full time

    Prince of Wales Hotel is seeking a part time Guest Service Agent to join our front Office team! This is an excellent opportunity for those who have a passion for Guest Service and enjoy a fast paced environment. **What you'll be doing**: - Register guests and assign rooms. - Accommodate special request whenever possible. - Assist in pre-registration and...

  • Guest Service Agent

    7 months ago

    Niagara-on-the-Lake, Canada PRINCE OF WALES HOTEL Full time

    Prince of Wales Hotel is seeking full and part time Guest Service Agents to join our front Office team! This is an excellent opportunity for those who have a passion for Guest Service and enjoy a fast paced environment. **What you'll be doing**: - Register guests and assign rooms. - Accommodate special request whenever possible. - Assist in...

  • Guest Service Agent

    1 day ago

    Niagara-on-the-Lake, Canada Vintage Hotels Full time

    **Exceptional individuals delivering exceptional experiences!** Our **Guest Service Team** at Pillar and Post is key in creating unforgettable luxury experiences for our Guests and plays a vital role in our success. From the moment the Guest arrives at the hotel we strive to create a sense of welcome that is genuine, memorable and unique. We are fair and...

  • Guest Service Manager

    7 months ago

    Niagara-on-the-Lake, Canada Lais Hotel Properties Limited Full time

    Queen's Landing is currently seeking a Full Time Guest Service Manager to join our growing team! Situated in the heart of Niagara on the Lake, our luxury boutique of hotels and restaurants welcome guests from all over the world! If you enjoy a fast paced environment and have previous Front Desk management experience, this could be the role for you! **What...

  • Guest Service Manager

    7 months ago

    Niagara-on-the-Lake, Canada Queens Landing Full time

    Queen's Landing is currently seeking a Full Time Guest Service Manager to join our growing team! Situated in the heart of Niagara on the Lake, our luxury boutique of hotels and restaurants welcome guests from all over the world! If you enjoy a fast paced environment and have previous Front Desk management experience, this could be the role for you! **What...

  • Guest Service Agent

    7 months ago

    Niagara-on-the-Lake, Canada Niagara's Finest Hotels Full time

    Best Western Colonel Butler Inn is currently seeking a part time Guest Service Agent to join our growing Front Office Team! This is an excellent opportunity for those who have a passion for Guest Service and enjoy working in a fast paced environment. **What you'll be doing**: - Register guests and assign rooms. - Accommodate special request whenever...

  • Guest Service Agent

    7 months ago

    Niagara-on-the-Lake, Canada Niagara's Finest Hotels Full time

    Niagara's Finest Hotels is currently seeking a part time Guest Service Agent to join our growing Front Office team! This is an excellent opportunity for those who have a passion for Guest Service and enjoy a fast paced environment. **What you'll be doing**: - Register guests and assign rooms. - Accommodate special request whenever possible. - Assist in...