Hotel Operations Manager

3 weeks ago

Belleville, Ontario, Canada Comfort Inn Belleville Full time
Hotel Manager Job Description

At Comfort Inn Belleville, we are seeking a highly skilled and experienced Hotel Manager to join our team. The successful candidate will be responsible for overseeing the daily operations of our hotel, ensuring that all guests receive exceptional service and that our facilities are maintained to the highest standards.

Key Responsibilities:
  • Develop and Implement Policies and Procedures: Create and implement policies and procedures for daily operations, ensuring that they are aligned with the hotel's goals and objectives.
  • Supervise Staff: Supervise and manage a team of staff, providing guidance and support to ensure that they are able to perform their duties to the highest standard.
  • Conduct Performance Reviews: Conduct regular performance reviews with staff, providing feedback and coaching to help them improve their performance.
  • Negotiate with Suppliers: Negotiate with suppliers to secure the best possible deals for the hotel, ensuring that we are able to provide high-quality products and services to our guests.
  • Conduct Training Sessions: Conduct training sessions for staff, ensuring that they are equipped with the skills and knowledge they need to provide exceptional service to our guests.
  • Negotiate with Clients: Negotiate with clients to secure bookings and ensure that we are able to meet their needs and expectations.
  • Prepare Budgets and Monitor Revenues and Expenses: Prepare budgets and monitor revenues and expenses, ensuring that the hotel is operating within its means and that we are able to meet our financial goals.
  • Prepare Marketing Plans: Prepare marketing plans to promote the hotel and attract new guests, ensuring that we are able to maintain a strong market presence.
  • Implement Marketing Activities: Implement marketing activities, such as social media campaigns and email marketing, to promote the hotel and attract new guests.
  • Arrange for and Oversee Maintenance Activities: Arrange for and oversee maintenance activities, ensuring that the hotel's facilities are maintained to the highest standards.
  • Address Customers' Complaints or Concerns: Address customers' complaints or concerns, ensuring that we are able to resolve issues quickly and efficiently.
  • Assist Clients/Guests with Special Needs: Assist clients/guests with special needs, ensuring that we are able to provide exceptional service and support.
  • Develop and Implement Business Plans: Develop and implement business plans, ensuring that the hotel is able to meet its goals and objectives.
  • Establish Work Schedules: Establish work schedules for staff, ensuring that we are able to provide exceptional service to our guests.
  • Manage Events: Manage events, such as weddings and conferences, ensuring that they are executed to the highest standard.
  • Organize and Maintain Inventory: Organize and maintain inventory, ensuring that we are able to provide high-quality products and services to our guests.
  • Ensure Health and Safety Regulations are Followed: Ensure that health and safety regulations are followed, ensuring that our guests and staff are safe and secure.
Work Conditions and Physical Capabilities:
  • Fast-Paced Environment: Work in a fast-paced environment, ensuring that we are able to provide exceptional service to our guests.
  • Work Under Pressure: Work under pressure, ensuring that we are able to meet our goals and objectives.
  • Tight Deadlines: Work to tight deadlines, ensuring that we are able to deliver high-quality results.
  • Attention to Detail: Work with attention to detail, ensuring that we are able to provide exceptional service to our guests.
  • Combination of Sitting, Standing, Walking: Work in a combination of sitting, standing, and walking, ensuring that we are able to provide exceptional service to our guests.
  • Standing for Extended Periods: Stand for extended periods, ensuring that we are able to provide exceptional service to our guests.
  • Large Workload: Work with a large workload, ensuring that we are able to meet our goals and objectives.
  • Overtime Required: Work overtime, ensuring that we are able to meet our goals and objectives.
Weight Handling:
  • Up to 23 kg (50 lbs): Lift up to 23 kg (50 lbs), ensuring that we are able to provide exceptional service to our guests.
Personal Suitability:
  • Client Focus: Work with a client focus, ensuring that we are able to provide exceptional service to our guests.
  • Efficient Interpersonal Skills: Work with efficient interpersonal skills, ensuring that we are able to communicate effectively with our guests and staff.
  • Flexibility: Work with flexibility, ensuring that we are able to adapt to changing circumstances.
  • Initiative: Work with initiative, ensuring that we are able to take the lead and make decisions.
  • Team Player: Work as a team player, ensuring that we are able to work collaboratively with our staff and guests.
Experience:
  • 2 years to less than 3 years: Have 2 years to less than 3 years of experience in a similar role, ensuring that we are able to provide exceptional service to our guests.
Financial Benefits:
  • Group Insurance Benefits: Receive group insurance benefits, ensuring that we are able to provide a safe and secure working environment for our staff.
Other Benefits:
  • Other Benefits: Receive other benefits, such as a competitive salary and opportunities for career advancement.
  • Durée de l'emploi: Permanent: Work in a permanent role, ensuring that we are able to provide a stable and secure working environment for our staff.
  • Langue de travail: Anglais: Work in a French-speaking environment, ensuring that we are able to communicate effectively with our guests and staff.
  • Heures de travail: 30 to 40 hours per week: Work 30 to 40 hours per week, ensuring that we are able to provide exceptional service to our guests.

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