Hotel Operations Manager

3 weeks ago

Belleville, Ontario, Canada Comfort Inn Belleville Full time

Job Title: Hotel Operations Manager

Job Summary: We are seeking a highly skilled Hotel Operations Manager to join our team at Comfort Inn Belleville. The successful candidate will be responsible for overseeing the day-to-day operations of the hotel, ensuring that all aspects of the business are running smoothly and efficiently.

Key Responsibilities:

  • Develop and implement policies and procedures for daily operations
  • Supervise staff and conduct performance reviews
  • Negotiate with suppliers for the provision of materials and supplies
  • Conduct training sessions and ensure staff are equipped with the necessary skills to provide excellent customer service
  • Prepare budgets and monitor revenues and expenses
  • Implement marketing activities to increase occupancy and revenue
  • Arrange for and oversee maintenance activities to ensure the hotel remains in good condition
  • Address customers' complaints or concerns in a professional and timely manner
  • Assist clients/guests with special needs and provide exceptional customer service
  • Develop and implement business plans to drive growth and profitability
  • Establish work schedules and ensure that all staff are aware of their responsibilities
  • Manage events and conferences, ensuring that all logistical arrangements are made and executed smoothly
  • Organize and maintain inventory, ensuring that all necessary supplies are available when needed
  • Ensure health and safety regulations are followed, and that all staff are aware of their responsibilities in this regard

Requirements:

  • 2 years to less than 3 years of experience in a similar role
  • Excellent communication and interpersonal skills
  • Ability to work under pressure and meet deadlines
  • Attention to detail and ability to multitask
  • Flexibility and ability to adapt to changing circumstances
  • Client focus and ability to provide exceptional customer service

Benefits:

  • Group insurance benefits
  • Other benefits
  • Permanent position
  • 30 to 40 hours per week
  • Langue de travail: Anglais

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