Bilingual Accounting Software Trainer

2 months ago

Milton, Ontario, Canada PBS Systems Inc. Full time
Job Description

Company Overview

PBS Systems Inc. is a leading provider of dealership management systems (DMS) in the North American retail automotive industry. With over 30 years of experience, we have established ourselves as a trusted partner for automotive dealerships, offering a comprehensive software platform that streamlines sales, service, inventory management, and accounting processes.

The Opportunity

We are seeking a highly skilled and bilingual accounting software trainer to join our team. As a DTO Bilingual Trainer - Accounting, you will play a critical role in providing support and training to new and existing customers on our Dealer Management Software (DMS). Your expertise will enable our customers to maximize the benefits of our software, driving business growth and efficiency.

Key Responsibilities

  • Provide virtual training, online and on the phone, to customers leading up to the implementation of our software.
  • Assist customers onsite in person, when required, with new software install training.
  • Develop and maintain a deep understanding of our software, including data entry and other key tasks.
  • Learn and develop an understanding of the process for training customers on our software.
  • Work directly with customers and train all sessions in assigned silo and if possible other silos.
  • Maintain a positive relationship with customers, identifying customer needs and ensuring they are being met or exceeded.
  • Respond to both internal and external training requests in a timely manner.
  • Write up tickets and investigate issues that arise and escalate issues to the corresponding teams.
  • Create and maintain a positive work environment.
  • Knowledge sharing within own silo and others within the DTO team.
  • Maintain documentation and update as processes change within the department.
  • Willingness to commit to an ongoing system of education and cross-training.
  • Ensure DTO queue is monitored.
  • Willingness to go the "Extra Mile".
  • Perform other duties and responsibilities as assigned.

Requirements

  • Fluent in French and English (speaking, reading, writing).
  • 1-2 years' previous experience in the automotive industry, dealership environment or PBS is an asset.
  • High School Diploma.
  • Computer proficient with knowledge of Microsoft Office Suite.
  • Effective time management & organizational skills.
  • Strong multi-tasking & prioritization.
  • Ability to travel within Canada and the USA up to 2 weeks per month; in consequence proof of valid passport and/or US visa (if applicable) and valid full class driver's license is required.

What We Offer

  • Internal promotion and growth opportunities.
  • An education department dedicated to helping you with professional and personal development.
  • The opportunity to travel.
  • Free parking.
  • Staff events.
  • Competitive annual base salary.
  • Bonus for product certification up to $4,800 per year.
  • Great referral bonus.
  • Staff discounts with GM, Dell, Goodlife and more.

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